Same here! My wife got hers a could weeks ago too and mine had not.
There's very little "understanding" aside from being held hostage by Rogers as always.
Wireless being my last item with Rogers, I'm inching ever so closer to getting out of Roger's grip.
When it comes to OS updates, rollouts are normally conducted in phases. Not all users get the new version at the same time, on day 1. Typically, they start at 1% of devices for around 24-48 hours. The data is monitored, as well as error reports (if any). They make sure nothing is wrong before sending out more.
Then, it eventually goes to 25%, 50%, 100% of the devices, over the course of a few weeks.
This means that when your device checks in, it has a small percentage of chances of being offered the most recent update OTA. Clicking the "Check for updates" button just causes your device to check in again, but will most likely get turned down, until it is selected for a next batch.
I’m confident you will all get the most recent OS update, for your respective device, in a timely manner.
Thank you for your patience!
Our concern is not that some of us are getting updates ahead of others. Rather, our concern is that the Huawei P20 and P20 Pro updates seem to have been withdrawn completely. Given that Bell and TELUS are pushing out updates for these two phones, we're more that a little disappointed and concerned that Rogers seems to have abandoned these two models completely. Most of us will likely have purchased these phones on a 2-year plan so we've been handcuffed and cannot simply change providers. Otherwise I suspect several of us would be looking at that option. It's certainly no way to keep us clients loyal to Rogers moving forward. You're still selling these phones on a plan so I would hope that would continue to update them to the current version. Giving us platitudes and vanilla responses isn't really cutting it.
It seems like Rogers employees aren't on the same page and telling us different things.
@RogersDarrell told me on Friday we'd get the update over the weekend. Then on Monday he told me we'd get it by EOD on Monday... still nothing.
Let's stay honest, that's not correctly how our conversation went.
On Friday January 11th I addressed your question with quote; "Android Pie for the P20 Pro has proceeded as normal with the batch rollout beginning December 19th 2018. The rollout should be fully completed by Huawei over the weekend." and then addressed your follow up question on January 14th with quote; "The complete batch rollout should commence by EOD today. Keep checking on your device, and if you don't have the update by EOD tomorrow, please reach out to me again and we'll begin some troubleshooting steps."
Leading into a few points that I would like to clear up as this thread has two separate topics that are being confused as one, thus leading to confusion.
Topic 1: Android PIE for the P20 and P20 Pro. Answer: PIE rollout is fully completed and considered DONE. If anyone does not have the PIE OS update; connect to your Huawei HiSuite Smart Device Manager and attempt to update from there. If still unsuccessful, please reach out to us via @CommunityHelps for troubleshooting. Reminder; we cannot assist with 'grey market' devices.
Topic 2: Security Updates for the P20 and P20 Pro. They are coming. Please stay tuned to the OS Upgrades Page. Once we have any information that we can share, will will publish it there.
@RogersDarrell thanks for following up, I wasn't trying to call you out in a negative way (sorry if it came across like that). Just from other agents posts it sounds like the update was pulled and others made it sound like it was still rolling out in batches, it just all seemed rather confusing.
HiSuite Smart Device Manager still doesn't give me anything past 8.1.0 so I will contact the CommunityHelps.
I purchased my Huawei P20 Pro from a Rogers store so it's definitely not a grey-market one. I've tried to update the phone to PIE/EMUI 9.0 both over the air (OTA) and using the Huawei HiSuite Smart Device Manager as you've suggested. Both approaches tell me that I'm running the current version, which is shown below and is "CLT-L04 126.96.36.199 (C792) (Official)".At this time, it doesn't seem to be possible to get an update to EMUI 9.0/PIE even though you've mentioned that the rollout of this version is complete. What are the next steps? I can try to contact the @CommunityHelps if you think that will help.