Thanks for clarifying that for us @murrayross! It's greatly appreciated!
At this time, the Wi-Fi Calling feature is not available on the P20, but it is available on the Mate20 Pro. You mentioned earlier that you saw the feature included in the specs online...may I ask which website you were looking at? I did check the Huawei Canada website as well as on Rogers.com and could not find it in the specs.
Last night I went into a Rogers store in order to upgrade to the Mate pro. They told me that it does NOT have wifi calling. I have spent hours trying to investigate this, and each person gives me different information. I'd really appreciate having the definite correct info.
I would really like some info on when the Anroid Pie update is coming (Emui 9) I know an exact date cant be given but some info on when to expect it would be nice as most other new flagships are receiving it or have announced when they are getting it. Having the new OS is important to me.
Welcome to the community!
Totally understandable! Keeping current with the most recent available updates is important to me as well. Outside of Google Pixel and Apple iOS there is a wide degree of variability in terms of timelines for updates. Currently EMUI 9 is not available in North America for the P20 and P20 Pro however it may become so in the near future as the Chinese stable version is rolling out.
You mentioned that you've looked at the Huawei specs for the P20 Pro and cannot find any reference to Wi-Fi calling. If you look at this link (https://consumer.huawei.com/en/support/phones/p20-pro/) and download the Mobile Phone User Guide for EMUI 9.0 (not yet available on Rogers), there's a reference on page 29 to Enabling Wi-Fi calling:
Enable VoLTE to Enjoy HD Calls
l Some carriers may not support this feature.
l Enable VoLTE calling: Turn on VoLTE HD calls.
l Enable Wi-Fi calling: Turn on Wi-Fi calling.
The previous version of the manual for EMUI 8.0 has a similar reference to Wi-Fi calling on page 43:
Use VoWi-Fi for a New Calling Experience
You can use VoWi-Fi to make voice and video calls in any location that has a Wi-Fi network, even
when there is no mobile network reception.
This feature must be supported by your carrier. Contact your carrier for more information,
including fees and charges.
Open Dialer, go to > Settings > Wi-Fi calling, enable Wi-Fi calling. Touch Mode and
follow the onscreen instructions to set the preferred network.
So it does appear that the P20 Pro can support Wi-Fi calling but it's just not enabled on the Rogers version of the software.
VoLTE is great for call quality but VoWI-FI would be even better and work in locations where there's poor or nonexistent cellular access.
So it had been listed on your OS schedule that the Pie update was coming by Jan 14 and today the P20 was removed from that list. I have tried contact Customer service and they just stonewalled and provided no answers. This is so frustrating and I would like to know what is happening. With all that is happening with Huawei in the news having no clear answers from Rogers makes me think I made a mistake in purchasing this phone and sticking with Rogers when I upgraded to it. This is very strange and frustrating.