Huawei OS updates

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I'm Here A Lot
Posts: 5

Re: Huawei OS updates

Same boat here...this is getting tedious and very very frustrating. 

I've Been Here Awhile
Posts: 2

Re: Huawei OS updates

@RogersDarrell

 

checked the software update via phones settings and also using the Hisuite and as you can see below no pie update is available even though update process is complete from rogers end. Phone was bought from Costco , so not grey market. Please advise how to get the Pie update screenshot.JPG

 

 

I Plan to Stick Around
Posts: 22

Re: Huawei OS updates

I am in the same boat. Still showing 8.1 as the latest official version on phone and via HiSuite. If I could have someone reach out to me I would appreciate it. Purchased at a Rogers Location
I Plan to Stick Around
Posts: 25

Re: Huawei OS updates

I've PM'd @CommunityHelps and will post back here when I hear back from them. I've supplied my IMEI to help them dig into the problem so hopefully I'll get some feedback soon.

 

Thanks,

I Plan to Stick Around
Posts: 22

Re: Huawei OS updates

Thanks @VMS-Guru. Hopefully they figure this out shortly.
I Plan to Stick Around
Posts: 15

Re: Huawei OS updates

Thanks @VMS-Guru!!
I Plan to Stick Around
Posts: 11

Re: Huawei OS updates

I am also dealing with the same issue as the rest of you.

I have tried both OTA and hisuite options and neither have worked for me.

My phone is from a Roger's store so what can Roger's do to help me with this situation?
I Plan to Stick Around
Posts: 25

Re: Huawei OS updates

I've received a reply back from @CommunityHelps and should have a more definitive answer tomorrow. I will post an update when I get one.

 

Fingers crossed. 

Highlighted
I Plan to Stick Around
Posts: 15

Re: Huawei OS updates

That would be great, thanks!
I've Been Here Awhile
Posts: 2

Re: Huawei OS updates

Thanks @VMS-Guru !