how long does it take to troubleshoot a line?

[PeterCc]

I'm beyond frustrated right now and I'm calling for someone to help. I ported 2 lines to you guys, u guys messed one up and it's been 1 whole week where another carrier can't reach that line. All I hear is someone's working on it, oh it's been escalated so it's another 72 hours of wait. I have alot of emergency contacts going to that one line. None of your agents are able to provide any type of update whatsoever. So what the are you guys doing?

*** Edited Labels ***

[RogersTony]

Hello, @PeterCc

Welcome to the Rogers Community Forums!

We know how important it is to stay connected so I can completely understand your frustration with your phone line not working.

We'll need to take a look at the notes on your file to see what is happening with your case. Please send a private message to @CommunityHelps so we can gather your info and get started.

Not familiar with our private messaging system? No worries, click here. 

We look forward to hearing from you.

RogersTony