Customer Service

[Whatever05]

So disappointed with Rogers
Had an issue with a $500 charge After
30 years as a customer all this company could offer me was $150 while it took two phone calls and a couple of hours of my time.
A special company to deal with.
Hello Bell. Probably not much better but at this point anything is better than rogers

***Edited Labels***

[RogersZia]

Hello and welcome to the Rogers Community Forums @Whatever05,

Thank you for your feedback. Based on what you've shared I can tell it's been a less than ideal experience for you.

Can you please elaborate a little about the $500 charge? Was it a usage charge or for a hardware (a cellphone or a TV box box etc.) one. I am hopeful my colleagues did try their best to assist you.  If there is anything we can do to turn the experience around please let us know. 

Looking forward to hearing from you!

RogersZia