Charged for Unreturned Device

[Pavps]

I am a Roger’s customer and I have had my device insured with likewize protection. I claimed from my broken device and followed the procedure as described by likewize protection. I received a new device and returned my previous one. However, they charged me 310 CAD as a non-returned fee after a month. When I called the helpline they said they have received the device but some documentation was not updated so I got charged. This is pathetic service they are just raising the escalation tickets and not updating me on my refund status. It is ridiculous, it’s a scam how can they charge anyone on their credit card. I need my refund asap. I expect Roger’s to help me out in this case.

Pawandeep

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***Edited Labels***

[RogersJermaine]

Hi @Pavps,

Welcome to the Rogers Community Forums. We appreciate the detailed response, and thank you for reaching out to us in the PMs.

Thank you for your participation in the Community!

RogersJermaine