Rogers 55+ Plan

[Tokidoki]

I'm very frustrated!  I called Rogers Customer service wanting to switch my plan to Rogers55+ for $55 with 75GB.  I was told I am able to switch my plan, and just need to go into a Rogers store.  However, when I went into the store, I was informed that they could not do it, unless it's a new activation.  I was referred back to customer service, and was put on hold for 1.5hrs before it was disconnected.  Called back again and was put on hold for 2 hrs.

I've been with Rogers since 2002.  I'm now 60 yrs old, and feel that I was not given the respect after 22 years of loyalty to Rogers.  All I wanted was to switch my plan, but yet I was given the run around, like a ball being kicked around.  Can someone from Rogers call and help me?  Thank you.

*Added Labels*

[RogersCorey]

Good morning @Tokidoki!

I am sorry to hear that you're having difficulties signing up for the plan you want. I'd be happy to take a look at our available offers with you.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey