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Long distance call

Sakib019
I've been here awhile

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlimited (1000 minutes) use. I used mostly one hour in total to that particular number. While this month I was charged $460 due to making an call to one specific number to Siingapore. What should I do now?

 

 

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Re: Long distance call

RogersZia
Moderator
Moderator

Good afternoon @Sakib019,

 

Welcome to the Community!

 

You've come to the right place! Based on the info you've shared, I think you're referring to the 1000 International Long Distance Minutes feature. This feature is only available with select plans to call select destinations. You can use the 1000 minutes to call from Canada to India, China + Hong Kong (excluding Macau and Taiwan), the United Kingdom, Mexico, and Bangladesh.

 

Singapore is unfortunately not part of the select destinations. This information is included in the account changes email when the feature is added to a line. 

 

I hope this helps!

 

 

 

RogersZia

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8 REPLIES 8

Re: Long distance call

RogersZia
Moderator
Moderator

Good afternoon @Sakib019,

 

Welcome to the Community!

 

You've come to the right place! Based on the info you've shared, I think you're referring to the 1000 International Long Distance Minutes feature. This feature is only available with select plans to call select destinations. You can use the 1000 minutes to call from Canada to India, China + Hong Kong (excluding Macau and Taiwan), the United Kingdom, Mexico, and Bangladesh.

 

Singapore is unfortunately not part of the select destinations. This information is included in the account changes email when the feature is added to a line. 

 

I hope this helps!

 

 

 

RogersZia

Re: Long distance call

Sakib019
I've been here awhile
Hi @RogersZia, thanks for your reply. As I am a new international student here, it’s pretty hard for me to pay the huge bill that was made completely out of intention, mistakenly. Is there any way so that I could be waived from this long distance bill? Thanks for you help!

Re: Long distance call

Hi @Sakib019,


Thank you for your response, and we do understand how some unexpected charges can be quite shocking to see. Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

 

Regards

RogersJermaine

Re: Long distance call

NBP
I've been here awhile
I recieved a message saying I have a 1000 minute long distance free call
How is this gonna work?

Re: Long distance call

Pauly
Resident Expert
Resident Expert

Call Rogers customer service, they can tell you which area the Long Distance covers

Re: Long distance call

NBP
I've been here awhile
Yeah. Already did that
And they didn't help at all

Re: Long distance call

Pauly
Resident Expert
Resident Expert

Try sending a private message to @CommunityHelps

Re: Long distance call


@NBP wrote:
I recieved a message saying I have a 1000 minute long distance free call
How is this gonna work?

Hi @NBP,

 

Welcome to the Community!

 

Do you know if it's a 1000 US minutes or International minutes? Depending on the add-on I can provide you with more info.

 

For instance if it is a 1000 International minutes, it would allow you to call select destinations. You will have access to 1000 minutes each month to make the calls.

 

Just need a bit more info to answer your question.

 

 

 

RogersZia

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