Unprofessional staff

[Analdeen]

Hello, really I am confusing about big company like Roger and have some people don’t respect the huge name and technology of eogers. I am tried to explain my problem actually not mine but the problem they force me to inter in it. She didn’t respect and make me wait for 1 and half hour maybe more and at the end no body answer or said any word. Yesterday I receive massage from collection saying I will be in trouble if I didn’t pay. Please I am sure there is people can help me in my situation and if I am wrong I am ready to pay.
Thank you

***Edited Labels***

[RogersZia]

Hi @Analdeen, welcome to the Community!

You've come to the right place. If you may please elaborate a little about the account issue, we'll be happy to try and resolve it for you.

Is this about a monthly charge? Or a one time fee? 

Looking forward to hearing from you.

RogersZia

[Analdeen]

Hello, thanks for help.
It’s one ‘‘tis one time fees.

[RogersCorey]

Thank you for clarifying @Analdeen!

We'd be happy to take a closer look at these one time fees for you! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey