02-05-2024 11:51 AM - last edited on 02-06-2024 03:40 PM by RogersMaude
I have Rogers Ignite Starter TV with 500 G Internet.
The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.
I don't ever watch the Starter TV, as the content is mainly useless!
I have several International news channels and I stream all my movies.
When I had ask for just the Internet. I was told that I have to have a TV package...so there is THAT!
Today I got my Bill and the Bill was increased by about $10, without any notification from Rogers!
Maybe I missed the fine print somewhere, but I have been paying the same Bill for a while now.
I was planning to get a new iPhone with Rogers but I changed my mind now. I will be going with another provider. It's also good for diversification, just in case there is another disaster.
RANT
I am getting fed up of these companies using these "bait-and-switch techniques
fully approved by the CRTC who they are in bed with.
Plus, they buying out other companies, so they are the only game in town! So now we basically got a Duopoly!
All the cost of this new economic environment is being passed down to US so they can satisfy their "shareholders"
Rogers is not the only one. Amazon is inserting ads into their streaming content if you don't upgrade for an additional fee. Other streaming services will surely follow.
Groceries, Mortgages, Rent and on and on!
Meanwhile our salaries are stagnated while these companies pay millions of dollars for a 30 second ad during Superbowl!
I am seriously thinking of "disrupting the stream" AND "cutting the cable"...taking a break from all these services.
All I need is Internet.
END RANT
***Added Labels***
02-06-2024 03:25 PM - last edited on 02-06-2024 03:41 PM by RogersMaude
Rogers increased my rate despite me having a 2yr come back offer. When I called they agreed to offer discount for 1yr but would not credit difference on my most recent bill.
Sounds a little crooked?
02-07-2024 11:39 AM - edited 02-07-2024 11:42 AM
We thank you both for sharing your feedback regarding this situation.
We are committed to delivering the best services with the highest standard of quality and reliability. As a part of our enhancements to bring you the best experience, we continue to invest in our network to increase capacity and ensure we are delivering reliable services to our customers. We’ve invested heavily in our tools to make it simpler and faster to interact with us.
On November 7, 2023 , we started notifying impacted Ignite Internet and Ignite TV customers about an upcoming rate increase, that would take effect on their first bill received after January 9, 2024.
On December 12, 2023 , we started notifying impacted Legacy Internet, Digital TV and Home Phone customers about an upcoming rate increase impacting their monthly service fee on their first bill received after March 11, 2024.
This rate change helps support ongoing investments we are making to provide the best possible products and services, technology, and support for our customers.
The bill message and notification would have appeared on your November or December invoice, depending on your type of account.
If you feel like this should not have impacted your services, can you verify if you had a "Guaranteed Savings" offer or if it was labeled as "Guaranteed Pricing (Rate Protected)"?
We could surely check your account to confirm your package/bundle details if you are unsure. Feel free to send a message to @CommunityHelps, if you'd like us to take a deeper look into this.
To know how to send us a private message, check out this blog. Thanks!
RogersMaude
02-08-2024 11:12 AM
02-08-2024 11:37 AM
@LC13 wrote: I never received the notification from Rogers on the upcoming rate increase.
You probably did. It was in your bill statement a few months ago. A lot of people don't bother checking their statements and miss these announcements and other useful information about their account.
02-08-2024 06:11 PM - last edited on 02-09-2024 03:48 PM by RogersJermaine
I'm pissed too. Just got my bill today and it's up $10. "See page 3 of your January bill sir" was the answer. I was told a price in the summer guaranteed for 2 years and they do this! I'm canceling Rogers and Shaw...
02-14-2024 06:59 PM
02-14-2024 10:56 PM
02-14-2024 11:00 PM - last edited on 02-14-2024 11:10 PM by RogersZia
I too have direct payment and don’t read my entire bill. Also at the increase without “notification” in this day and age, one would assume “notification” implies a phone call, text, email etc. not something buried in page 3 of a bill. Rogers needs to do better to ensure message is received!
02-15-2024 08:53 AM
Hello LC13, What do you mean you do not read your entire bill, You just pay it automatically without going in and downloading the PDF files to your computer? This means you will not see any increase notifications. Do you do the same when you shop at the supermarket? just pay the bill without checking for being overcharged? what about Hydro or Gas or Water bill? Car insurance? just pay it and forget about what the invoice says?
02-15-2024 12:19 PM
02-15-2024 02:20 PM
We have the technology to have access to our utility bills at the tip of our fingers, they can be accessible on your smart phones, tablets, laptop, computers, desktops, from work, or from our hotels, yet, we as a society do not bother to check them. can you believe this? People have chosen to simply pay the total and move on with their life and when they find out months later there was an increase, they get outraged. That is not the fault of the company, that is just something not part of your monthly routine, if u want to know how much your bills are, take 5 mins out of your day once a month and read your bills, im sure back in the day when everything was paper invoicing, people would read their bills, what has changed? technology has changed, and so did our habits and routines, they went out the door.
02-16-2024 04:07 PM
Exactly. They know most people do not check the bill (after all they begged us to move to online billing).
So they bury the increase way down in the bill
This is "old school" hustle. All the big companies are doing it!
02-16-2024 04:16 PM
...and that is exactly what they expected. If I know the cost of my service and I am seeing it month after month, then I do not need to read the whole bill. I see the same charge all the time. It is only when it changes you will stop and read the whole bill.
They have a right to inform us via email ahead of time when these changes are coming instead of burying it in the online bill.This is the game that they are playing. By the time you see the increase and stop to read the bill, it has already happened and they sell you the story that it was on the bill. It's a typical old school hustle full sanctioned by the CRTC and the provinces (who are lobbied by Rogers).
02-27-2024 09:24 PM
And it just so happens to be in line with the price increases of all the other carriers, what a surprise. Have to love the Canadian telecom monopolies. Love how the tag line is always "helps support ongoing investments we are making to provide the best possible products and services, technology, and support for our customers." Yet the service never changes, we get less and pay more. I'd say id go to your competitor but they are just as bad.
03-16-2024 08:31 AM
I don't see anything on my Nov or Dec invoice about a rate increase. It should have been under the 'messages' section. Why don't you be a little more above board and notify us via a separate email saying "rate increase" in the subject line?
03-16-2024 02:53 PM
@Roman42 wrote:
1. I don't see anything on my Nov or Dec invoice about a rate increase. It should have been under the 'messages' section.
2. Why don't you be a little more above board and notify us via a separate email saying "rate increase" in the subject line?
1. It is always about several (2-3) months before the increase. Check your Bill statements again. On my November bill it's under "Upcoming Change", but yours may be different
2. You can keep banging your head against this wall, but it's unlikely to help.
05-17-2024 05:45 PM
07-25-2024 11:26 PM
08-21-2024 11:40 AM
08-21-2024 11:47 PM
Saw this post about rate increase here and i checked in my services and found this
i have a 2yr locked in contract will my bill go up with this new rate increase or will it stay the same at $10.00