Billed for a Full Month After Cancelling

[Gurmeen]

I paid my December bill of $56 on December 18, 2024. My next billing period was set to begin on January 4, 2025. However, I ported my number to Fido on January 9, 2025, and discontinued my services with Rogers.

To my surprise, I have received another bill for $56 for the new billing cycle. Since my services with Rogers were only active for a few days during the January billing period, I believe this charge is not accurate and may need to be prorated.

I kindly request you to review my account and provide clarification or make the necessary adjustments. Please let me know if you require any additional details or documents from my side.

Thank you for your attention to this matter, and I look forward to your prompt response.

Best regards,
Gurmeen Singh Saini

**Labels Updated**

[RogersMaude]

Good morning @Gurmeen, 

Welcome to the Rogers Community and thank you for posting about your situation. We're happy to help you shed some light on partial charges and credits.

When your account is cancelled following a port out, it generates an ajustement of the monthly fees for the remainder of your billing cycle. The credit in question will appear on the final invoice, a bill generated 4-5 days after the end of your bill cycle. 

Once that invoice comes out, you can get in touch with us to get it refunded. It done either on the same credit card used for the payment (if you're on AutoPay) or request a cheque sent by mail to the address on file. If you don't contact us, a cheque will be mailed around 6-8 weeks after your account cancellation.

Given that you mentioned your bill cycle ends on the 4th of each month, you should have access to your final invoice around the 8 or 9 of February, 2025.

If you would like our help in figuring out the amount that will be credited, you can reach out to @CommunityHelps via private message. Learn how to send a PM, here!

Thanks!

RogersMaude

[Pauly · Accepted solution]

its always been this way gurmeen