Save & Return deadline

[Irish6240]

So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance or lease) does that change anything re: grace period? (3) If I return it early, and get a new one, say now, and I'm receiving an RPP credit, will the amount I have to pay be the amount that is down on my bill under "Amount remaing to be financed" or will it be the full amount without the credit? (4) I detest doing this through the mail, can I go to a store to returnmy phone regardless? There are at least 4 within 3 blocks of me.

**Labels Updated**

[RogersYasmine]

Greetings @Irish6240 ,

Thanks for being a part of our community! I'll do my best to provide answers to each of your questions below. 🙂

(1) Is there any grace period if I choose to simply return the phone?

If you choose to return your device without completing a hardware upgrade to a new device, then you'll need to return your device in good working condition at any time during the last month of your Device Financing Term. If you wait to return your device after your term ends, you will be automatically charged for the Save & Return amount.

(2) If I Do get another phone (either finance or lease) does that change anything re: grace period?

Yes, if you decide to compete a hardware upgrade to a new device, then you can do so within 60 days of your Device Financing Term expiry date and will be able to return your old device during that time.

(3) If I return it early, and get a new one, say now, and I'm receiving an RPP credit, will the amount I have to pay be the amount that is down on my bill under "Amount remaing to be financed" or will it be the full amount without the credit?

If not completing a device upgrade, you can only return your Save & Return device during the final month of your financing term. If you attempt to return it BEFORE the final month of your term, this is considered a breach of contract and is equivalent to 'cancelling the agreement' before it can be fulfilled. 

If, for any reason, the wireless service you subscribed to when you purchased your device is cancelled or transferred, you may no longer participate in the Save & Return program and must repay your Save & Return credit at the time of that cancellation. Once you cancel or transfer, you no longer have the option to return your device. We will charge the Save & Return credit on your next bill along with any other applicable charges (e.g., your total outstanding device financing balance).

(4) I detest doing this through the mail, can I go to a store to return my phone regardless? There are at least 4 within 3 blocks of me.

You can return your phone to any participating Rogers store (call the store ahead to confirm), or by calling Customer Care (1-888-764-3771). If you’re upgrading to a new device at one of our retail stores, you can return it at that time. For upgrades done online or through Customer Care, a return kit will be shipped to you so that you can return your device.

I hope I've answered all of your questions!

Kind regards,

RogersYasmine

[Irish6240]

So, to be clear, I can't simply return the phone early, pay the remaining balance on the term and call it quits? Does this change if I get a new phone now (from Rogers)? Here's what i want to do... I want to return my existing phone (now, 4 months early) , and then get a new phone (like this month) ALL BEFORE I leave the country and, as I've said, 4 months early?. What are these implications?

[Babylegs1]

you will be billed the remaining financing

[Whyyyyyyyy]

Hi Yasmine

I have a quick hypothetical that relates to these questions:

Say for example my save and return deadline is in June and the hardware I would like to upgrade to isn’t being released until September, what are my options in this situation? I’m guessing I would have to pay the remaining balance, keep the device and then do a trade-in when the device I want is released?

[RogersYasmine]

Hello @Whyyyyyyyy ,

That's a fair question. 🙂

Since the device upgrade has to be completed within 60 days of the term expiry date, you would unfortunately be billed out for the Save & Return amount for your current device, and it would be yours to keep. You can then upgrade to a new device whenever you'd like, and you can look into trading in your old device in the process. If you decide to do the Rogers trade-up, I would recommend completing it at a participating Rogers store along with your upgrade. 

Cheers!

RogersYasmine

[Poncho0505]

(post moved to existing thread by moderator)

My save and return deadline is Feb 28 2025. I’m a bit confused. Can I go and return the phone now? I am not planning on continuing services with Roger’s.

[RogersZia]

Good morning @Poncho0505! If you're not looking to upgrade to a new phone, it would be best that you return the phone in the final month of the 2-year Save & Return term. 

RogersZia

[Poncho0505]

Thanks for replying. For clarification what is considered the last month of my save and return. Would it be now (January) or would it be February?

[RogersZia]

It would be the last 30 days of the term, so any time after January 25th should be good. You can see the deadline info on your bill. Update: Please check for the correct return date on your bill. 

RogersZia

[Poncho0505]

Just says my save and return ends Feb 28 and I should decided whether to keep and pay the save and return etc