Rogers Ignite Internet Contract Promo Expiring and Retention Wait Time

[jodha23]

I am with Rogers since 3+ years now. My current Rogers Ignite Internet plan contract is ending within a week and I was trying Rogers to advise me the best they can do. The price offered is higher than what carrytel is offering even without contract on same rogers lines. I thought may be chat offers are different so called them today, spoke to a rep and after about 40-50mins the offer was same from her as well. Hence I asked for cancellation and she advised she will transfer my call to sales who may have better offer and after some wait call landed to sales and they said they dont take care of contract expiring and retention department does that. Hence they transferred again probably to retention and I am still on hold 1hr almost gone. What a waste of my time, I only wanted them to match what a reseller is charging for exact same service on their line but neither that happened nor cancellation was processed and just ping-ponged on call hold. Very dissatisfied.

***Edited Labels***

[RogersZia]

Hello @jodha23,

Welcome to the Community!

It's sad to see you looking to part ways with the company. I appreciate the feedback you've shared pertaining to the incorrect transfers. I hope you've been able to get in touch with the right team and they were able to work with your desired price point.

Let us know if you still need account support.

RogersZia

[jodha23]

Nope, didn't got the solution. Was told to take the first stated price only which is 15 cad higher than reseller price or leave. I had to accept it as I couldn't spend more time on this rather doing my work. I don't think Rogers has any benefit for long time loyal customers. I did got a call yesterday mng from some ambassador team and they basically said coz you have opted in they will check and call back in few minutes, about 2 working days passed, no call came in. I tried chat today mng though was told they can't see my account details or something like that. Fairly bad experience. Fair price was all that was needed.

[jodha23]

@RogersZia @Can you help here, my bill generation date passed and neither the bill is generated nor it's disconnected nor I know if even the said contract price was applied. Can someone give me a call and assist ASAP?

[RogersJermaine]

Hi @jodha23,

We appreciate you providing us with an update. Were you able to switch your price plan or did you end up cancelling your services? We can review the account details for you to confirm what has taking place. Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards

RogersJermaine  

[jodha23]

there is no way to send a pm, i dont have access to get any address in my inbox to write to. @CommunityHelps doesnt work for me. can u grant me needed access to pm.

[RogersCorey]

Good afternoon @jodha23!

All of our users have the ability to send a PM by default. Your account isn't being restricted.

Please follow the instructions found here to PM us: How to send a Private Message. - Rogers Community

Regards,

RogersCorey

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@jodha23 wrote:

there is no way to send a pm, i dont have access to get any address in my inbox to write to. @CommunityHelps doesnt work for me. can u grant me needed access to pm.

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Please read the instructions in the following post:

https://communityforums.rogers.com/t5/Account-Support/keeping-email-address/m-p/528529/highlight/tru...

If that's not clear enough, see additional information in the following posts in the same thread.

https://communityforums.rogers.com/t5/Account-Support/keeping-email-address/m-p/528535/highlight/tru...

https://communityforums.rogers.com/t5/Account-Support/keeping-email-address/m-p/528548/highlight/tru...