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Refund

Jairo1
I've been around

I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money the next billing period. However, as today I haven’t received any refund. Someone that may have this situation, please let me know how it works.

 

 

 

***Edited Labels***

4 REPLIES 4

Re: Refund

RogersZia
Moderator
Moderator

Good evening @Jairo1,

 

Welcome to the Community!

 

Once initiated and validated by the Back Office Team, it can take 3-5 business days for a credit balance to be returned to the credit card.

 

Do you have a credit card saved on the account? There can be delays with a refund, if there are applicable charges/credits pending on the accounts or depending on when in the month an account was cancelled. 

 

We can certainly review your account and give you expected timeframes. Please send us a private message @CommunityHelps for further assistance. 

 

 

 

RogersZia

Re: Refund

Good afternoon, I have 485 dollars on my account, I would like to return them to a payment card, can you help me?

 

 

Re: Refund

Good day @TaranAndrii777,

 

Welcome to the Rogers Community and thanks for your post! We could surely help initiate a overpayment refund on your account.

 

Please send a message to @CommunityHelps so we can discuss privately and take the necessary steps in order to get started. 

 

To know more about our private messaging system, click here.

 

 

RogersMaude

Re: Refund

Pauly
Resident Expert
Resident Expert

you can also use overpayment towards paying future bills on your account too.

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