Refund

[Jairo1]

I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money the next billing period. However, as today I haven’t received any refund. Someone that may have this situation, please let me know how it works.

***Edited Labels***

[RogersZia]

Good evening @Jairo1,

Welcome to the Community!

Once initiated and validated by the Back Office Team, it can take 3-5 business days for a credit balance to be returned to the credit card.

Do you have a credit card saved on the account? There can be delays with a refund, if there are applicable charges/credits pending on the accounts or depending on when in the month an account was cancelled. 

We can certainly review your account and give you expected timeframes. Please send us a private message @CommunityHelps for further assistance. 

RogersZia

[TaranAndrii777]

Good afternoon, I have 485 dollars on my account, I would like to return them to a payment card, can you help me?

[RogersMaude]

Good day @TaranAndrii777,

Welcome to the Rogers Community and thanks for your post! We could surely help initiate a overpayment refund on your account.

Please send a message to @CommunityHelps so we can discuss privately and take the necessary steps in order to get started. 

To know more about our private messaging system, click here.

RogersMaude

[Pauly]

you can also use overpayment towards paying future bills on your account too.