Gen 2 Modem charge

[bigalgae]

Hi - I recently contacted Rogers/Shaw about my modem and was told my Internet 600 account qualified for a Gen 2 modem and was sent a new one and was also told there would be no additional charge to my account but I just went to pay my bill and see it has gone up by $13.61?  My plan went up $2.06, my Total TV charge went up $1.55 and I lost my $10.00 Modem Rental Discount.  Please let me know if I am missing something?

***Edited Labels***

[RogersJermaine]

Hi @bigalgae,

Welcome to the Rogers Community Forums, and thank you for your first post here!

Any changes to your bill can be quite a shock when you see them for the first time. If you were advised that there would be no charge, then it is strange that you are seeing an increase. We can certainly review the notes on file and go over the bill with you to see what may have happened.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine