Changing Phone Plan - Financing Program Promotion

[noahflash8]

Hi there,

I am wondering if I change my plan, if I get to keep my Financing Program Promotion monthly credit. I have read over my financing agreement which referred me to my wireless service agreement. Within the wireless service agreement, the only stipulation attached to the Financing Program Promotion credit is "Financing Program Promotion is applied against your monthly services and ends if financing agreement is cancelled." . Changing my wireless plan should not affect my financing agreement right? 

I have the 5G Infinite Essential Plan and id like to switch to the cheaper 5G Mobile 75GB NS plan. I'm just worried that I'll lose my financing program promotion credit of $39.75 and end up paying more money monthly for a worse plan. Reading over the agreements, I don't think this will be the case but I just want to clarify that with Rogers support.

Thanks

***Edited Labels***

[RogersYasmine]

Hello @noahflash8 ,

Welcome to our community! We hope you like it here and come back often. 🙂

You've raised a really great question--If you currently have a Financing Program Promotional Credit, then it will remain on your account as long as you have an eligible financing plan. If you were to move to a non-financing plan, then the promotional credit would drop off. 

Please also note: If you cancel your account, upgrade your device or pay off the full device balance before the end of the financing term, you will not get the rest of the discount. To get the full value of the discount you would need to complete the full term.

Hopefully, this answers your question. 

Cheers!

RogersYasmine

[noahflash8]

Hi Yasmine,

How do I know if a plan is an eligible financing plan? Is the 5G Mobile 75GB NS an eligible plan? Does it have to be an infinite plan to keep my financing promotion credit?

Thanks,
Noah

[RogersMaude]

Hello @noahflash8,

Welcome to the Rogers Community and thanks for your post!

You should have the ability to change your existing plan for an in-market plan without losing your discounts. If the plan is not compatible, you will be notifie, so we can find one that better suits your needs.

You can view your wireless plan or switch to a different one through MyRogers. Here’s how:

1. Sign in to your MyRogers account, or register for an account now if you don’t already have one.
2. Go to the Overview tab and click Manage on the wireless number you want to learn about.
3. View your current wireless plan under My Wireless Plan.

Here’s how to change your current wireless plan:

1. Select the Change plan option next to your current plan name visible under My Wireless Plan.
2. Browse and select from the list of available plans now visible on your screen. You can also make changes to your wireless add-ons while updating your plan.
3. Proceed to the checkout when you find a new plan that you like. 

If you have questions, you can also Contact Us, or please send a message to @CommunityHelps if you require further assistance. To know how to send us a private message, click here. 

Thank you so much!

RogersMaude