05-12-2023 10:30 AM - last edited on 06-12-2023 04:02 PM by RogersZia
The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This means one day before people on the programs would receive funds to pay their bill. They will now be charged late fees. You will make money, from a change that makes this convenient for you, off of people who are trying to pay their bills on time and keep a very expensive service already!
I am amazed how these things are not considered when changes like this are made. There should be a provision to ensure this is always the last day of the month. Please do not take advantage of your service with those who may need it the most!
And please do not suggest that individuals should try to make a payment arrangement, putting the onus on your customers. This is something that affects enough of your customers, that you should have given it consideration
***Edited Labels***
06-12-2023 09:37 AM
It must depend on who you get. They wouldn’t change it for me. Maybe they have received so many calls about it by now that they are just saying no to everything.
06-12-2023 09:47 AM - last edited on 06-12-2023 10:22 AM by RogersMaude
Happy to help us? You did NOTHING for me when I called. After being a customer of yours for over 20 years, you wouldn’t even reimburse my late fee. I just wasted my time and put my blood pressure up from the frustration. Appalling customer service.
06-12-2023 10:18 AM
06-12-2023 10:45 AM - edited 06-12-2023 10:52 AM
@Me90 wrote:
The fact that Rogers implemented this change without any care on how it would impact their customers along with the fact that they did not make a proper effort to notify their customers is the last straw for me. As soon as our contracts are up we will be switching to another provider!
I believe Rogers was in a no-win scenario. Leave payments as they were and have people complain about late payment penalties due to the way some people wait until the last minute to pay and their preferred method of payment, or have people complain about the change in date.
There are numerous ways, as we have already outlined, for avoiding late payments, or having payment go through on the day you pay, by using a CC for example. Also, the payment date for people who use auto-pay has not changed. Mine is still on the same date every month that it's been for many years.
Notice was provided in bill statements and would also have been provided in the e-mail in the month the date changed.
If you need to have the date changed to a different one, I believe that the moderators on this forum can assist with that. I have always found them most helpful:
When logged into the forum, click on @CommunityHelps . On the page that comes up, you'll see a link on the top right of the screen to "send a message". If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it. There may be some back and forth required while Rogers get your personal information to look into your account. Personal information is not allowed in this forum.
Switching providers may make you feel better, but you'll probably find a different set of aggravations with them. The devil you know....
06-12-2023 01:31 PM
Yes, exactly that. Yet they charge you for the extra week when you change your billing cycle to later!
After more prodding (yes, I know, that I shouldn’t have had to do), they have changed my billing cycle to a week later so my due date is later. BUT… they are charging for the extra week since the first billing period will be longer. So my question is, why didn’t Rogers bill for a shorter period when they made the change to one week earlier? I asked them and they gave me a rigmarole reply about bills already being sent out and billing in advance. So shouldn’t they give the customers credit on their next bill for the one week of data they paid for that they hadn’t yet received? If they’re charging for the extra week in a changed billing cycle, they should reimburse for the one week less in the initial change. Hard to believe they’re legally getting away with this.
06-12-2023 01:43 PM
Did they explain to you that you will be charged for the extra days in your new cycle?
06-12-2023 01:51 PM
06-12-2023 01:57 PM - edited 06-12-2023 01:59 PM
Do let us know, if you don’t mind. They will probably not do anything as they’ll tell you they have to charge you for the extra days to “realign the new billing cycle”. (What I was told.) I can see that making sense, but then we should get reimbursed for the shorter cycle. Why was no “realigning” needed there?
06-12-2023 02:35 PM
06-12-2023 03:17 PM
06-12-2023 03:29 PM
06-12-2023 04:48 PM
@57 wrote:
Not only has my due date not changed, but I get another month to pay since my Rogers Credit Card is also auto-paid from my bank on the CC due date. In addition, I get a rebate for the charges on my Rogers Credit Card.
I thought my payment due date had not changed but then it turned out that it did, so be careful.
I think that Rogers will end up raking in a small windfall from this change. If that was not the intent, perhaps they should reverse any first-time late charges that customers incur.
For those upset by the change or the way that Rogers handled it, leaving Rogers for a competitor may be a bit extreme. However, if you have a $5 or $10 add-on to your services that you can do without, consider taking that bit of revenue away from them, temporarily or permanently.
06-12-2023 05:37 PM
Actually, it’s the due date you probably asked to change back, the billing date hasn’t changed (you might have meant to type “due date”). To explain what they changed… your due date used to be 28 days after your billing date (your billing cycle). What caused the due date to change for everyone is the change they implemented, which is now 21 days after your billing date. The only way they can change the due date back is to change your billing cycle. Say, if your billing date was May 7, your due date was June 4, but with the change to 21 days, your due date is now May 28. So they have to change your billing date to June 14 instead of June 7 which means your billing cycle ends a week later on June 14 instead of June 7, so they charge you for that extra week. In effect, they’re not really changing your due date, they are changing the billing date (cycle).
That is why I’m questioning why we didn’t get a week’s credit when they shortened the cycle by a week. They’re changing the rules when it’s to their advantage. Seems illegal to me.
06-12-2023 05:47 PM
Please read the Terms of Service, bottom of page 6, 3b.
The bill is due on the billing date, but Rogers has the flexibility as to when late payments will start - the payment date (top of page 6, 3c)
06-12-2023 06:03 PM
Semantics. For all intents and purposes, we are talking about the “Please pay by” date on our bills.
06-12-2023 07:59 PM
06-13-2023 02:04 PM - last edited on 06-13-2023 02:14 PM by RogersCorey
Recently Rogers reduce the billing cycle to 21 days from a normal 28 or 30 days. They know that their action put pressure on their customers especially at this time with high inflation that the people struggling to bring food on the table. They claim that the reduction time gives flexibility to customers to avoid late payment charges. Rogers claimed that when you pay your bills it takes 4 to 5 days for bank and Rogers to process the the payment. When you use your credit card to purchase a good or services it means you borrow money from credit cards companies soy they give you 21 days to pay them back without interest. But when you buy services like a TV, Internet or telephone, you pay in advance for those services and Rogers abusing its customers by forcing them to pay for those service in a shorter time and I think that is wrong. As a consumer if you don't protest to this kind of behavior from a company that claim they value your business you are encouraging other companies like Bell or Telus to follow the same policy. At the end of the day you are the one who will suffer from the impact of these companies decision on your financial situation. Now if you are not happy with the Rogers decision then let them know and also contact CRTC and consumer protection bureau.
06-14-2023 02:35 PM - edited 06-14-2023 02:36 PM
Greetings @Lizzie2497, @Me90!
Thanks for contributing to this thread! I'm saddened to hear about the inconvenience this has caused the both of you. We most definitely appreciate the feedback. 🙌
This new change ensures that our customers aren’t penalized for payment posting timelines of financial institutions i.e the time it takes for the payment to be posted into our system by the financial institutions (3-5 business days.)
While payments may still take up to 5 days to post in our system, the difference is that the bill will be considered paid on the date the payment posts within our system but late payment charges will be charged based on the day the customers processes the payment with their financial institution.
With that said, we are aware that the change may not work for everyone. You do have the option of requesting to change your bill cycle to line up with the date that works best for you.
I hope this helps!
RogersJo
06-14-2023 05:03 PM
06-14-2023 09:47 PM
06-14-2023 10:44 PM - edited 06-14-2023 10:46 PM
Yes, but seems the rep neglected to mention to you that you will be charged for an extra week (or so) to bring your billing cycle forward in order to allow you the due date of the 4th. Me90 mentioned up top that Rogers offered the same deal (as they did me) but Me90’s rep didn’t advise of the extra fee until Me90 asked about it. Yes, they waive the late fee, but they charge for the extra week (which will be a lot more than the late fee). Unless you’re saying that they specifically said they would credit you for the extra week?