Billing Issue

[Guru4]

Subject:

Dear Rogers Customer Support,

I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.

When I initially signed up for the plan with one of your sales representatives, I was informed that my monthly bill would include a $55 charge for the SIM card and only a $2 charge for the phone, making a total of $57 before taxes. I was happy to take advantage of this plan, and at the time of purchase, I paid $90, thanks to a back-to-school offer.

However, to my surprise, I received my first monthly bill, and it amounts to $79, significantly higher than what I was initially quoted. Subsequent bills have also consistently exceeded $75 per month. This discrepancy has left me puzzled and concerned, as it does not align with the terms I agreed upon when I signed up for the contract.

I kindly request your assistance in resolving this matter promptly. I would appreciate it if you could review my account and clarify the reasons for the higher charges. If there have been any billing errors or misunderstandings, I would like them to be corrected as soon as possible. Additionally, I would like to confirm the details of the back-to-school offer that I was given to ensure that I am receiving the promised benefits.

Please respond to this email at your earliest convenience or provide a contact number where I can reach your customer support team to discuss this issue further. I value my relationship with Rogers and hope that we can resolve this billing discrepancy promptly and to my satisfaction.

Thank you for your attention to this matter.

Sincerely,

[Gurupreet Singh ]

**Labels Added**

[LordDrakkon · Accepted solution]

$55 for a SIM?!?  That seems wrong.  Are you sure you don't have the charges backwards?  $2 for a SIM seems more like a fair cost when signing up with Rogers.  The terms of service are the same for everyone when they sign up, regardless of the promotion.  You might want to reach out to Customer Care by calling 611 and have someone in Billing look into and explain your bills.  

[Pauly]

Hello, are you looking at the total amount charged to your bill or are you looking at the actual rogers invoice that details the itemized breakdown of the costs?

please let us know

[njd101]

Rogers charging the full month for my bill and I only used it for 11 days, when i called the billing they asked me to pay the full amount otherwise they would add late payment to it. why can't rogers charge for the number of days I've been with them, and the billing guys are unable to resolve the bill?

[RogersJo]

Good Morning @njd101, 

A warm welcome to the Community and Congrats on your first post! We are elated to have you on board with us! 🙌 Were you able to get a breakdown of your bill since you last posted? When did you activate your service(s) with us? 

The invoice would include partial charges that are calculated from the date of activation to the end of your billing cycle close date. It will also contain the new regular invoice amount as we always bill a month in advance. 

In the event that you still require assistance with the breakdown of your bill, feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards, 

RogersJo