Better plan recommendation

[jolay26]

Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch?

**Labels Updated**

[RogersMaude]

Good day @jolay26,

Welcome to the Rogers Community and thank you for your post!

The compatibility between offers depends on their type and whether they are in-market or grandfathered. Normally, if you go from a regular plan with monthly discounts, to a "loyalty" plan that's already discounted, the credits you were getting most likely won't apply.

To know if the discounts and promotions you previously received would remain on your line, if you changed to a new plan, you would have to go through the price plan change process and compare the total amount you see at checkout, versus what you're currently paying on you most recent bill, for example.

If you did not yet get the answer to your question and cannot figure it out via MyRogers, we could surely assist you. However,  we would have to review your account.

Let us know if you require further assistance. Looking forward to your reply!

RogersMaude

[jolay26]

If you could check my account for compatibility that would be great! The recommended plan was 140gb of data for $70.

[RogersMaude]

Of course @jolay26! 

If you would like us to further assist you, we'll need to discuss privately so we can have a look at your account.

Please send us a message to @CommunityHelps, to get started. 

To know how our private messaging works, click here. 

RogersMaude