02-27-2022 07:21 PM - last edited on 02-27-2022 07:26 PM by RogersRahul
These days are spent watching quite bit of CNN.
But the picture quality is intolerable.
With every scene change the picture goes blurry and then slightly clears a second later.
It is time for Rogers to stop giving it's subscribers the bare minimum quality.
The online version of CNN, showing the same videos, is perfectly clear.
It was the digital cable subscribers who paid all the rate increases to expand the bandwidth of the cable network, only to be treated like second class citizens.
02-28-2022 06:57 PM
Not being able to watch your favorite channel can definitely be disappointing. We'd be happy to assist you with this. It’ll be great if you can answer a couple of quick questions.
- Have you tried rebooting your cable box?
- Are other cable boxes showing the same quality?
- Do you know if the issue is affecting only one channel or multiple channels?
- Do you notice issues mostly during a specific time of day or is it random?
We look forward to hearing from you.
02-28-2022 07:36 PM
03-01-2022 07:28 PM - edited 03-01-2022 07:42 PM
Currently, there are no reported outages or known issues on CNN video quality.
Is anyone else in the community experiencing similar issues?
03-01-2022 11:37 PM
03-02-2022 12:37 AM - edited 03-02-2022 12:39 AM
I am sure that is what they tell you.
But if you were on Digital Cable and tried to watch the State of the Union address tonight, you would have seen the color pulsating every second, anytime there was movement. As long as no one moves, or the scene does not change, or a locally injected commercial is on, it is fine.
03-02-2022 01:13 AM
03-03-2022 08:31 AM
Thank you so much for sharing your concerns with the community and providing additional context for your issue. 🙂
We'd like to investigate this further. If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
Thank you kindly!
03-10-2022 09:22 AM
Well there seemed to be a slight improvement over the last week...still one of the poorest quality channels in the lineup...however this morning CNN is back to becoming distorted with every scene change or movement, with the noise and colour flashing every second.
Ironic how video can come out of a war zone on the other side of the world clear, but after going through Rogers network have the quality of a 1960's moon landing.
03-16-2022 07:23 PM
Yes, sometimes the quality is so bad that it is unwatchable! I even pay extra for this channell.
04-18-2022 12:48 PM
04-18-2022 01:09 PM - edited 04-18-2022 01:11 PM
I have the following comments regarding any of the news channels, like CNN.
1. As a news and not a sports or movie channel, Rogers is likely not providing the same bandwidth for this type of channel when compared to sports or premium movie channels. Rogers are not expecting much "action" on this channel.
2. You should see an excellent picture when there is a relatively static talking head in a studio environment. Under these controlled conditions, CNN is using HD cameras, good lighting, etc. I just checked this sort of quality and it was fine.
3. When you are viewing something "from the field" those cameras are often SD or early HD, there is often not good lighting, and the cameras are not cared for being thrown around in the back of a truck, etc.
4. When people are being interviewed, especially these days with lots of use of Skype, FaceTime, Zoom, etc, the picture quality will depend on the quality of the camera at the other end, as well as lighting. This can sometimes be pretty terrible with lousy (computer) cameras and lighting, etc. You can usually compare the quality of the "remote" picture with the "studio" picture if there is a side-by-side interview.
5. I have noticed some "macroblocking" on quick scene changes, however, it should settle down after a second or two, unless there are other major scene changes, which the signal compression cannot deal with well if bandwidth is tight.
6. Proper adjustments of the TV's picture settings can help in these situations. Sharpness should be turned way down to minimize macroblocking, etc.
I hope this helps explain a few things.
04-18-2022 01:34 PM
07-19-2022 06:56 PM - last edited on 07-20-2022 10:18 AM by RogersMaude
CNN dead since about 6:15pm today. All the other channels are working.
Wolf Blitzer still isn't returning my calls. 👊
07-19-2022 07:07 PM - last edited on 07-20-2022 10:19 AM by RogersMaude
CNN is now working. Wolf cares. 👏