Service down
Our internet and cable is not working on Jackman drive in Mount pearlnewfoundland.How can you say no outages when I reported it and they said they were aware of issue in this area. Please fix the problem. ***Added Labels***
Rogers Xfinity TV
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Forum Posts
Why can’t I record on a few channel
It nice to switch your flex channels why can’t I record on A few channels ?Does anyone else have this issue ***Edited Labels***
Ignite TV No WiFi
Just upgraded to ignite and now no wifi - not impressed. Others in my building experiencing the same issue. ***Edited Labels***
PBS free preview on ignite - coming soon?
I noticed PBS appear on ignite as a free preview on Jan 19, 2023. I am on 5 Flex ignite. I don't see it listed on the free preview page. I think this channel should be part of our flex choices. Since it is a free preview, does this mean that PBS mig...
Resolved! Ignite TV - Clearing Recordings of Discontinued Shows
Clearing PVR Recordings of Discontinued Shows In my PVR days … all the shows that were "Scheduled" to be recorded (whether they were actually going to be recorded the following week or not) appeared as icons in the scheduled section even if there w...
Poor Ignite TV
I have recently changed over to Ignite TV. Big mistake. The quality is awful! The picture is always freezing / buffering. I check the setting and it says the wifi connection is excellent. Yet it buffers and freezes. I am constantly rebooting the mode...
Resolved! Ignite TV bandwidth provisiong and ethernet port speed
Two questions regarding Ignite TV... 1) Does anyone know if Rogers has separate bandwidth provisioning for TV streaming and internet, or is it all part of the subscribed internet package? 2) The ethernet ports on the Ignite streaming boxes...are ...
Crave TV is casting for in French
When I select an English Movie in Crave on my ignite tv app and cast it, all the movies are playing in French. Can’t figure out how to change it to English? *** Edited Labels ***
Resolved! Apple TV 3 Month Fee Offer
I am unable to access the 3 month free offer for Apple TV. I followed tech support advice and used the voice activated remote to search for the Apple TV promo, and it takes me to a screen to enter my cell #, and I then received a link to activate App...
Ignite TV Amazon Prime Video App - Closed Captioning Issues
Rogers just upgraded our system to Ignite TV. In the Prime app the closed captioning keeps turning back on even though we want it stuck on default. I turn it off then the next day it's back on. No one here is turning it on. We used to view Prime t...
Deco M5 (or any MESH) with Ignite
Planning on upgrading my Digital boxes for Ignite TV & Internet. Based on my research, I need to leave Wi-FI on for TV. I am just hoping to connect Deco M5 to one of the ethernet ports without setting it to "Bridge" mode. Speed is not really a co...
Horrendous service
We went literally decades on the old Rogers cable service with only sporadic issues, usually just some pixilation on the TV. When our NextBox converter failed Rogers forced us to switch to ignite and the only thing ignited was our fire under us to lo...
Is Rogers working on their AppleTV app? Comcast have released theirs.
Just wondering if Rogers is working on their app? Any testing going on? https://9to5mac.com/2022/06/30/comcast-xfinity-stream-apple-tv/ ***Edited Labels***
Sound but no picture
I have sound on ignite tv but no picture. Message says: oops…unfortunately this feature is not working. Our engineers are hard at work to resolve the problemHow is the tv picture a “feature”? ***Edited Labels***
Bulk agreement upgrade attempt.
This is the worst customer service ever. I have sent 4 times to the end of the line waiting over 90 minutes because I was transferred to the wrong department. I am not sure how the can do any business with such a poor quality customer service.
Thinking of upgrading to Ignite TV
Hey, I am thinking of moving to Ignite TV and internet. My only reason to pause on this is my current home network set up. My current Rogers modem is in bridge mode which then feeds my personal wireless router then my Ubiquiti AP so that I have who...
Resolved! Ignite goes to sleep
So just got ignite TV. We usually leave the TV on all day on a music station. Several times the TV has gone to sleep? and the TV is no longer playing music and seems to be frozen. I looked on the tools tab but could find nothing to turn off that opt...
Does Global on Ignite TV get DD5.1?
With digital cable, Global (Ch 517) only offers stereo soundtracks when the same show under a US station (eg CBS Ch 523) has DD5.1. Is this still the case with Ignite TV? Any insights would be appreciated.
Acessing PVR shows when Internet is Down
On my Rogers Legacy Nextbox I could still access any shows taped on my PVR to watch on my connected TV when the internet was down. With the change to Ignite I can no longer access the PVR content on my TV when the internet is down. Am I missing somet...
Need help adding a new TV box
Been try to get a hold of customer service to add new product since Dec 31st. 2 1/2hr, 1 1/2hr, 3 hrs now on hold for another 1 1/2hr and going. Is anyone working? Tried to go to store on Dec 30 and they said they can't help with a new cable box. I n...
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