Lousy customer service
5 hours with no services. Unacceptable!! ***Edited Labels***
Rogers Xfinity TV
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Forum Posts
IGNITE TV - CONS
I got Ignite TV installed 5 days ago. MyRogers account still doesn't reflect the changes. Technician said changes would show in 24 hours. 24 hours later, Rogers chat technician says sometimes 72 hours. Big CONS I've noticed so far: 1. The Flex ...
Resolved! Golf fans: Watch The Match on Headline News today
Each year, Canadians get to watch The Match (and pregame) on Cnn Headline News.I'm not a golf fan, but Charles Barkley, Shaq and Ernie are on the pregame show, so I'm watching it now (on channel 543 Digital Legacy).No need to have TNT, since it's air...
Resolved! WNED (PBS) not available in Ignite TV?
In trying to select an Ignite Bundle, I looked at the channel lineups but couldn't find WNED or PBS, even on the most expensive package, even as a "Flex" channel. Is this true? Or, is it just an error in the website? Rogers keeps hyping Ignite, wan...
Resolved! Curious about purchased movies.
So... I have 15 movies I've *bought* at about $25 each (much like buying a DVD) over the past year or so, but may be moving outside Rogers territory for a job and likely won't be able to access them through streaming on a Rogers service. Do I get to...
Chicago Fire and Chicago PD - No new episodes.
I watched a few days ago the newer seasons but suddenly they disappeared for all three Chicago franchise shows. Anyone else having this problem? ***Edited Labels***
No Service
Everything is down except my cell phone. Tv, phone, internet since 5ish. Used that useless Anna and said I was getting connected to a live agent. Fell asleep, went to bed for a nap. Still no live agent. Then my mom told me she got a text around 5 say...
Does Rogers plan to get rid of On Demand service?
Just wondering if Rogers is planning on not having it anymore . Was disappointed n the summer I like to watch shows on demand example will Trent you need Disney for that I taped the first 2 episodes I’m wondering all show going on that direction.You ...
Ignite tv and internet dropping
My ignite tv just stops at random times for several minutes up to half an hour, sometimes it is because the internet has gone off again and sometimes it’s just the tv. I never had any issues with my old internet and next box only since the so called ...
Reminders Not Always Working
I have two reminders set up for CTV National News at 11PM. There is one reminder for weekdays and one for weekends since the title is slightly different due to different newscasters. I can view them under my "scheduled recordings - reminders" and ...
Ignite Account Issues
Good morning. So since June 4, 2023 we have contacted rogers at least once a day. The account is Non locked and we are not able to do anything with it except pay our bill. We have been told over and over again that the problem can be solved by an a...
Rogers Cable TV: Most programs are repeats!
Why are there no relevant programs on Rogers cable tv? Nothing good is on and what is on are repeat shows from the past that we already paid Rogers for. Rogers insists they are not responsible for this yet they are the company taking our money. Yo...
Fibre Optic Installation and Customer service
Here is my complaint Rogers Communications and I hope the CRTC - Canadian Radio-television and Telecommunications Commission - Canadian Radio-television and Telecommunications Commission is paying attention Rogers (333 Bloor St East, Toronto, ON) has...
Resolved! Remote turns tv on but not off
Rogers remote will turn Samsung TV on but not off. Have TV connected to older Yamaha receiver with optical cable (no HDMI a port available). Remote successfully controls volume. **Labels Added**
Held hostage for 3weeks without service and no solve!!
We have been without service for 3 weeks since failed fiber ops install. At day 11 they did get us connected and then by mistake cancelled our account. I have spent over 30 hours on the phone.. They now say we are 10 more days for a potential tech to...
I'm having trouble with Ignite not recording my F1 racing on TSN.
My Ignite does not always record the Formula 1 shows on TSN. I have given up on the record all shows option and make sure that I click on the shows in the upcoming guide. Today it did not record the race, which I assume is because the race is also sh...
Resolved! Stingray?
My elderly mother just moved into a facility and now that her services have been set up she says she can't get Stingray any more. She used a legacy Nextbox for years but now has to use Ignite. I live far away and don't use Rogers, so I'm not sure if ...
Resolved! Ignite TV-ios app, Closed Captioning
When I watch Live TV on my iPhone, I want to see closed captions as a default. Currently, I have to select the Playback Controls gear and switch closed captioning on. I understand not all programs would have closed captioning available. Is it possibl...
Ignite Premier Package - Missing channels
I just received a comparison document showing the Ignite Premier package against my current service. I must be missing something because the American networks are missing in the Ignite package. It seems that there are several others but because the...
Netflix
Good eveningUnable to connect to Netflix with my XiOne. It tries but fails. Have checked connection, rebooted tv box, rebooted modem. To no avail.I can connect with the Netflix app on my phone ok just not through XiOne.Anybody else failing?ThnxBill ...
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