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Resolved! Factory Reset Ignite TV set top box Xi6-T

After receiving our new Smartstream device, during setup I allowed the device to control my A/V receiver. Unfortunately, while using the box I am no longer able to change any settings on the receiver and the audio setting it is stuck in produces only...

tesak by I've been here awhile
  • 14748 Views
  • 13 replies
  • 0 likes

Ignite TV Now Playing when using browser

I use the Ignite TV portal quite a bit on my Mac.  Im curious as to what determines the channel displayed on the Now Playing in For You.  It doesn't seem to use my channel preferences, but always shows WGRZ Buffalo.  I never watch that channel.  If t...

jonmarvin by I've been here awhile
  • 1495 Views
  • 4 replies
  • 0 likes

Ignite TV remote

I suppose this isn’t a serious complaint. More of a suggestion. You need to find out who designed the Rogers Ignite TV remote. Ask them why they put the exit button right below the rewind button. Made them the same shape and size. Didn’t make it illu...

davidhurl by I've been around
  • 2935 Views
  • 8 replies
  • 0 likes

Outage in Barrhaven Ont

There has been an outage in my neighbourhood since Feb 8, 2023. In spite of multiple calls and Tech visits we still haven't resolved the issue. I asked to get a text when the issue was resolved, I received 6 texts over a 3 week period saying the repa...

lawrence3 by I've been here awhile
  • 918 Views
  • 2 replies
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Resolved! Rogers Ignite Modem

How long does it take for modem to reboot after disconnecting power then plugging back in  4 TVs and internet       ***Edited Labels***

Mide by I've been around
  • 1919 Views
  • 1 replies
  • 0 likes

Ignite TV: Bluetooth drops after 2-5 minutes.

Hello,Since approx. end of January (I think there was firmware upgrade on around Jan 23) the Ignite TV STB (ver. AX061AEI_5.10p7s1_PROD_sdy, firmware 161.0.0 rel. Feb 16) the device drops Bluetooth connection after approx. 2-5 minutes.   The headsets...

bez_ucha by I've been around
  • 566 Views
  • 1 replies
  • 0 likes

Ignite Screensaver Options

I am tired of the constant Ads running in the screensaver. I get you want to save power but there should be a pictures only mode as well as a dark screen (no ads no pictures option) for those of us who like to fall asleep to the TV but don't want the...

Myktay by I've been around
  • 1194 Views
  • 1 replies
  • 1 likes

Resolved! Change Ignite Bundle online through my rogers

I wanted to change my ignite bundle online through my rogers account. Just wondering if I would lose service or if I needed to reset anything at home? Currently there is a wait time of up to 3 hours over the phone for customer service and I know I ca...

cbrent by I've been around
  • 1452 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV - channel access issues on my laptop

For reasons unknown, when I log into the Ignite TV site from my HP laptop, it will not allow me to stream certain channels.  I get a message that tells me that I must be logged into "my home wifi" in order to watch the program "due to copyright" regu...

Chuck59 by I've been here awhile
  • 2015 Views
  • 2 replies
  • 0 likes

TV shows provided by Rogers

Is anyone else tired of repeat television shows. ?We pay a pile of money monthly to get repeat after repeat shows. We’re told we get hundreds of channels. This is obviously not the case as even the TV shows are duplicated under a different channel nu...

PDoes by I've been around
  • 988 Views
  • 2 replies
  • 0 likes

I keep lagging during gaming

Hey ive been lagging for past month on warzone when i game and my latency is very high now between 80-130ms. It used to be 30-50ms. I am 1gbps and 50mbps package. The tech changed the modem to xb8 today and still having issues but he cant figure out ...

bazaar by I've been here awhile
  • 1319 Views
  • 3 replies
  • 0 likes

March 2023 Outage Peel Brampton Area

Do we have and ETA when will the Brampton Internet, Candle land line Outage will be resolved?Will Rogers send a notification when service is back on??       ***Edited Labels***

ruben_i by I've been around
  • 1111 Views
  • 2 replies
  • 0 likes

Prime time pack

I switched to ignite tv last weekend and subscribed to the prime time pack. My services agreement lists it as part of my service. I’ve spoken with support practically every day this week yet I am still unable to access those channels. Has anyone else...

htrohatos by I've been here awhile
  • 4977 Views
  • 8 replies
  • 0 likes

Resolved! Questions about Ignite TV entertainment box connectivity

Hi,   I've upgraded to Ignite TV today /w 1.5 Gb internet and will be receiving my new equipment tomorrow. My house is pre-wired with CAT5E ethernet and all those cables exit in a cabinet in the basement.    My current config is 1Gb with a CODA-4582U...

Sigildark1 by I've been here awhile
  • 3958 Views
  • 2 replies
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Resolved! Using the Ignite TV Modem/Gateway in Bridge Mode

There have been many questions in the Rogers Community Forums lately from users who have switched to Ignite TV and now wish to enable Bridge Mode on the Ignite modem/gateway and use Ignite TV with their own routers and Wi-Fi access points.  The Ignit...

-G- by Resident Expert
  • 149622 Views
  • 280 replies
  • 10 likes

Digital cable vs Ignite

My condo is switching from digital cable (Netbox etc) to Ignite TV May 1st.  Is Ignite ALL delivered over the internet?  At least now when Rogers (frequent) internet down episodes occur and my Smart TV no longer gives me Netflix, I can go to cable TV...

dcdanko by I plan to stick around
  • 9988 Views
  • 2 replies
  • 0 likes

Resolved! Anyone Miss the Old P-I-P (Picture-in-Picture) Feature?

Although the IGNITE TV experience is far superior to the Nextbox, I do miss the P-I-P (Picture-in-Picture) feature the old Nextbox PVR provided. Sometimes, it's nice to keep tabs on 2 shows at once, e.g. keeping tabs on a sporting event. Wonder if P-...

SpeedyC by I'm a reliable contributor
  • 5685 Views
  • 2 replies
  • 1 likes

Resolved! Flex Equivalent to Digital Plus

I have Digital plus cable package and am trying to figure out the flex equivalent.  I haven't  found the info available on the Roger's site of any use.       ***Edited Labels***

Colleen76 by I've been here awhile
  • 979 Views
  • 1 replies
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Sportsnet 4K 507 recorded shows are stuttering

I tried to record the Leafs game lastnight and I go to watch it and it was stuttering you could't watch it.. I tried again today same thing when watching something recorded, I tried on SN14K 509 and reorded shiws are fine.... So its channel specific....