Rogers Xfinity TV
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Held hostage for 3weeks without service and no solve!!

We have been without service for 3 weeks since failed fiber ops install. At day 11 they did get us connected and then by mistake cancelled our account. I have spent over 30 hours on the phone.. They now say we are 10 more days for a potential tech to...

Heldhostage by I've been here awhile
  • 951 Views
  • 2 replies
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Resolved! Stingray?

My elderly mother just moved into a facility and now that her services have been set up she says she can't get Stingray any more. She used a legacy Nextbox for years but now has to use Ignite. I live far away and don't use Rogers, so I'm not sure if ...

Marjorie2 by I'm here a lot
  • 5259 Views
  • 11 replies
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Resolved! Ignite TV-ios app, Closed Captioning

When I watch Live TV on my iPhone, I want to see closed captions as a default. Currently, I have to select the Playback Controls gear and switch closed captioning on. I understand not all programs would have closed captioning available. Is it possibl...

falcios by I'm a senior enthusiast
  • 2399 Views
  • 3 replies
  • 0 likes

Ignite Premier Package - Missing channels

I just received a comparison document showing the Ignite Premier package against my current service.  I must be missing something because the American networks are missing in the Ignite package.  It seems that there are several others but because the...

briansheen by I plan to stick around
  • 3720 Views
  • 11 replies
  • 0 likes

Netflix

Good eveningUnable to connect to Netflix with my XiOne. It tries but fails. Have checked connection, rebooted tv box, rebooted modem. To no avail.I can connect with the Netflix app on my phone ok just not through XiOne.Anybody else failing?ThnxBill  ...

Biollw by I'm a senior advisor
  • 3349 Views
  • 12 replies
  • 0 likes

Remote Pairing

Is there a code that will work for jbl 700 Soundbar that will turn it on and off.All the jbl codes i have tried only control sound and mute       ***Edited Labels***

Mcrobbw by I've been around
  • 781 Views
  • 1 replies
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Log out of all 3rd party apps?

Just wondering if anyone knows a way to log out of all 3rd party apps at once? I AirBnB my basement apartment and would love a quick way to make sure a previous renter is logged out of any apps (Netflix, Prime Video, etc) without having to open each ...

pjreid by I've been here awhile
  • 1281 Views
  • 3 replies
  • 0 likes

How many can I select?

Hi all,   This may sound stupid but how MANY ‘favorite’ channels can I select in the ignite app? At times it appears to boot some channels out in an arbitrary manner. I’m using the app on my iPad iOS 16.4.1.  Thank you for your help.   Regards, Ciaoc...

Ciaochiao by I've been here awhile
  • 1225 Views
  • 3 replies
  • 0 likes

Reconnecting to WIFI after power brown out

This evening, we had a power brown out. All the TVs reconnected to WIFI, without intervention, except one required to select WIFI name and password.   What could be the reason that only one TV did not connect automatically?   Thanks in advance.     *...

falcios by I'm a senior enthusiast
  • 839 Views
  • 3 replies
  • 0 likes

Recording Disappears When Show Ends

I have scheduled recordings for WWE Raw and WWE NXT on Sportsnet 360. While the shows are airing live I can see them in my Recordings tab and I can even start watching them. But as soon as the shows are done airing on Sportsnet they disappear from my...

Firewalker4 by I've been here awhile
  • 1781 Views
  • 6 replies
  • 0 likes

Ignite TV not working after using chrome cast

After using chromecast for streaming a service like Hoopla and then returning to the TV input, Ignite TV does not work. I need to unplug the box and then wait about 5 minutes for the TV to come back on. Is this normal? If not, can anyone suggest what...

kennedymt by I've been here awhile
  • 4805 Views
  • 10 replies
  • 0 likes

Resolved! Ignite TV Guide is Wrong

I notice on channel 654 RAIWP,  the programs that air do not match the Guide. This has been happening for a couple of days.   Why does the guide not show the correct programs?   **Labels Added**                

falcios by I'm a senior enthusiast
  • 1329 Views
  • 2 replies
  • 0 likes

REV TV Audio Issues

Starting recently there have been audio issues on REV TV. Initially I thought it was just my recording of "The Inside Line" yesterday, however, it's happening again on live REV TV today and a subsequent recording of The Inside Line.   The audio issue...

57 by Resident Expert
  • 2799 Views
  • 13 replies
  • 0 likes

Remote Control - future consideration

Recently, we got Ignite TV, my family commented about the placement of the microphone being so close to the number pad. After entering the channel number on the keypad, it is so easy to it press the microphone and not the selection button. For the ne...

falcios by I'm a senior enthusiast
  • 917 Views
  • 5 replies
  • 0 likes

Resolved! Xi6 Apps order

Is it possible to re-order the apps sequence? Netflix is the first app on the list and there doesn't appear to be an option to move the apps around. Did I miss something?     ***Edited Labels***

AV_Fan by I plan to stick around
  • 1049 Views
  • 1 replies
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Display Recording Settings Devices

Under General > Display Recording Settings I have a duplicate device listed. I only have two STBs. One is named Family Room and the other Living Room. For some reason I have Living Room shown twice.  When I rename the Living Room to something else on...

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