Hello,
We moved to a new house and transferred our services and brought our hardware with us. Tech came out and ran a new line to the home and got us connected. Unfortunately, this was back in August (2.5 months ago) and we only just noticed the issue now.
For both of our tv boxes, when I go to "On Demand" from the menu bar, it only shows me categories of shows "on now" (Ex: Comedy On Now, Drama On Now, etc)... and they just take me to the live channel. I can no longer browse by TV, Movies, Sports, Networks, etc. to see an offering of shows available on demand. I have restarted the boxes, refreshed all boxes, and restarted the gateway. Signal is "excellent" - both internet and TV work without issues otherwise. No extra hardware/routers, etc.
If I search for a show by title (through typing it in or voice search), it will give me options to play the episodes from the On Demand channel (Global, CTV, etc.), but this is the only way I can access any On Demand shows/episodes.
Also, I am not sure if it is related, but when I go to the "Apps" from the menu bar, I do not have any apps (Netflix, Disney+, etc) listed there - only Stingray, Sports, Weather and Stocks. We used to use these apps through Rogers at the old house, but upgraded our TV so we started using them through the TV.
I can browse by networks and view on demand shows without issues through my browser on my computer and also through the Xfinity app on my phone ("Browse" from the menu bar at the top after logging in).
Is this a case of On Demand not being available in my area where we have moved? We have Rogers Xfinity TV Total Bundle. I searched and saw that a few other people had this problem, but there were no solutions provided.
