Rogers Xfinity TV
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Resolved! Spanish Theme Pack Promo

Hi, I'm looking at the Spanish Popular Package on the website (MyRogers section), it says there's a 12 months 50% off promo.  I see a price at 20$/month.  It's not striked through with a rebated price, so i'm not sure, would it be 10$ a month after t...

stefer009 by I plan to stick around
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Ignite TV Yellow/Green Screen issue on RCA TV

Xi6-T ignite box-how to access video settings   I have the Ignite box Xi6-T which a tech installed today, swapping out the old box because my RCA 4K tv only displayed a green screen & no sound. It worked great when he installed it about 4 hrs ago, bu...

scouternorm by I plan to stick around
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Resolved! Tv box (xi6-t) reports weak signal

HiI just updated to ignite tv and both tv boxes (living room and bedroom) report “weak signal” although I do notice excellent at times but mostly weak. I’m not getting any lags or cutouts but wonder if a weak signal would impact HD quality. I have th...

Dean604 by I plan to stick around
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Resolved! Number of Ignite TV Boxes Affect Overall Internet Speed?

Sorry if this is a duplicate, I tried doing a search on the subject but didn't find the answer.   Can you advise if the Ignite TV service (looking at 4 Ignite boxes installed) will affect the overall internet speed?  I currently have 1Gbps internet s...

Feejai by I plan to stick around
  • 6067 Views
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Ideal Signal levels for Ignite TV

I just wanted to know what the ideal signal levels should be for Downstream and Upstream SNR, Power Level.  This article gave me some ideas but I figure I rather ask the experts at Rogers: https://pickmymodem.com/signal-levels-docsis-3-03-1-cable-mod...

Alex4161 by I'm a senior contributor
  • 5246 Views
  • 9 replies
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Resolved! Xi6a- Multiple bluetooth headphones connected simultaneously

HelloI'm looking to find a way to be able to have both my kids listen to a movie using bluetooth headphones connected to the Xi6a ignite tv box. Problem is I can only get one paired at a time. Is there a way to have multiple headphones connected and ...

Dopps by I've been here awhile
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Resolved! Arris XB6 Ethernet Ports - Are they Split

Like a ton of people are doing the over the past few weeks, I am rebuilding my entire home network to add needed performance to sustain the load of three teenagers (social, gaming, online learning, Gsuite) and two parents (zoom, webex, Teams, skype, ...

mizzoni by I've been here awhile
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Resolved! Renaming an Ignite TV box

Our Ignite tv boxes had to be relocated to different rooms & I'd like to rename them on my app. There doesn’t seem to be a way to do that....?     **Labels Added**

jdcee by I've been here awhile
  • 2301 Views
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Resolved! "EHD" Samsung TV - Ignite TV Compatibility Issue

So I have a TV that was stuck in the middle of the HD revolution.  To be clear, this samsung has HDMI inputs and worked fine with our last cable box.     Also to clear other possibilities, I have a 4k TV directly beside it that I tested and it works,...

fatman by I'm here a lot
  • 5790 Views
  • 19 replies
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Resolved! XB6 Modem blocking Apple downloads and updates on my iPad

I came across an interesting issue with the XB6 this morning.  I tried to update some apps and do an Apple update on my iPad and when I click the update, it just sits there at requesting.  I am able to browse the web so I know I am connected.   Looki...

Alex4161 by I'm a senior contributor
  • 2186 Views
  • 3 replies
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Resolved! Hiding SSID on Ignite TV modem/router

Is it possible to hide SSID on Rogers Ignite modem? As per my knowledge, the only way to hide it is by putting it in bridge mode which disables it.   *Added Labels*

rookie8155 by I plan to stick around
  • 10939 Views
  • 12 replies
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Disable Arris XB6 Ethernet Ports?

I was wondering if there was a way to disable the Ethernet ports on the Arris XB6 modem? Trying to make it as “secure” as possible to ensure internet can’t be accessed when it’s not allowed to be I already disabled the WPS and I think the Ethernet p...

Resolved! How to Manually Engage Screen Saver

When ignite is turned on there is a screen that displays time and weather and nice scenery. Is there a way to manually get back to that screen or do you have to wait for ignite to time out?   ***Edited Labels/Title ***  

Robbell by I plan to stick around
  • 4037 Views
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Resolved! Remote controls TV and sound bar at same time.

My remote is synced with my TV and sound bar which is ideal for changing channels and turning off the TV. However, I would like to keep the TV speakers off and use my sound system on its own. Is there a way to program the remote to stop controlling t...

tlourenco by I've been here awhile
  • 25373 Views
  • 3 replies
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Resolved! Can you use a NextBox with Ignite TV service?

Ignite Premier - Is there any reason I cannot continue to use my Nextbox 3.0 for TVor does this new ignite TV box mean I have to remove it. I own that box and would like if possible to keep it on the main TV. My wife is not good with change and she i...

ptatherton by I've been here awhile
  • 12626 Views
  • 5 replies
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Ignite TV box connected to wrong modem

Had my Rogers guy at my house a few days ago to connect an ignite TV box in an upstairs bedroom. He accidentally connected it to the main gateway in my basement instead of our upstairs hallway pod. So I’m getting basically no service to that TV. Any ...

W_MacNutt by I've been around
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Resolved! Pairing Issue with TCL sound bar

Hi everyoneHaving issue with pairing the remote to an TCL sound bar ALTO 7 model. Is there way to roll though the codes until one works with the device. The device is not even on the list for section.     **Labels Added**

Bitstream vs. PCM? Low Dialogue Volume

Setup LG OLED ARC HDMI input connected to Samsung Harmon Kardon Surround Bar ARC input Rogers Ignite TV Xi6-A HDMI connected  directly to LG TV Apple TV HDMI connected  directly to LG TV   Sound issue with my Rogers Ignite TV Xi6-A. The default setti...

fabio78 by I've been here awhile
  • 2650 Views
  • 3 replies
  • 0 likes