$60 Increase on my plan?
Hello! I currently have the (former) $120/year plan. Recently, my plan was due for renewal... but I discovered that Rogers increased my phone plan by $60! Why Rogers? Sure, you might say it's only $60, 180 / 12 = $15, 120 / 12 = $10, only a $5/month increase, but it's money coming out of my pockets. The money that could be feeding me and my family instead of going to Rogers.
@skrinkaman If you do decide to put in a concern to CRTC, it is worth a try, but the CRTC has always been consistent in that they do not deal with pricing or provision of services, that they leave to the market customers and companies to negotiate and figure out where it is going.
Their goal is freedom and ease of movement, so you see things like restricted termination costs, the two year plan model, the unlocked phone, porting of phone numbers, and no 30 day notice requirement to name a few.
They also deal with clarity of terms and notice of changes, and administration of the components of the wireless code, while leaving working of concerns about communication and service to the escalation.
Companies can do what ever they want in terms of provision of services and pricing as long as it doesn't violate the wireless code and pricing and provision of new services or changes of terms etc the CRTC will not work with these things.
So you are left at looking at different models and pricing and companies and deciding what you are willing to commit to.
Note, I am not defending the company on this plan, I think they have gone pretty agressively in changing up these plans and based upon the various threads, there seems to be very few happy pay as you go customers.
I am not saying don't submit the concern to the CRTC either, but I wouldn't expect much support around pricing and service content restrictions - that is not the mandate of CRTC at this time.
I still remain unsure whether the unlimited texts covers MMS (pictures) within Canada under this 180.00 plan.
Does anyone have a clarification? I may have missed it, but don't recall seeing it.
I think Tony confirmed in message 4 here that picture messages in Canada were included. I think that is one of the Rogers selling points on most of their plans . I have a somewhat similar plan with another company ,it's significantly cheaper for my situation but no MMS . So, wise to be looking at the finer points before jumping ship .
Hi, I'm using this plan 1 year unlimited for $180. Lately, I put $100 extra through the stuff at the shop, because I wanted to top up my money for day time calling. But, I can't see that $100 on my account. Also, I remembered last time I topped up, I paid $200 and I just saw $60 or something on my account. Could you explain what happened on my account. After I put $100, I didn't use my phone call at all.
Your best bet is likely to call 1 855 654 2244 and take option 2 and ask a prepaid Customer service rep what is going on with your account. Please come back and tell us how you got along .
Pay as you go 1 year now $180?
Apparently i didn't know about this rate increase (from $120 to $180) until one month before my existing plan needs to be renewed (expires early April). And I didn't get a notice about this rate increase back in Jul 2017 when they announced.
I bought the $120 pay as you go plan two years ago when they first rolled out this unlimited text and weeknight/weekend talk plan. I thought the plan would be grandfathered and the price would be locked in for however long I am a customer even if they don't offer this plan anymore. Is it my misunderstanding? I think I was told that once I sign up at $120 I'll be paying $120 forever. Or is it not what "grandfathered" mean?
Why are we existing customers have to pay $60 more now... Is this rate hike justifiable? It's a 50% increase!
That plan, or one very similar, began as a $100 special promotion, then jumped to $120 and as you can see, now it's $180. You need to be wary of any "specials" like this because the aim is to suck you in and then keep jacking up the price as years go by. I actually signed up for it when it was $100, but quickly realized it didn't suit me and called back to revert to my original PayGo plan the carries a balance, applying the $100 to a top-up.
thanks for you explanation Oldyellr. I somehow thought the increase only applies to new customers and i get to keep the one im having (ie $120/yr)
Can you explain to me how yours work? its not a monthly nor annual pay as you go?