So MMS and photo and video texting is included in the plan. I keep forgetting that and it keeps "disappearing" from his plan. This conversation reminded me that this has happened before. A simple phone call and they "reset things on their end" and it...
My teen has been on this plan for 2 years. He can not receive MMS or pictures on his phone. His phone is a Google pixel XL, so it is more than capable of receiving them, but his plan has never allowed it.