@sam2018 wrote:To use MMS you need data and $180 yearly plan is without data. you might get charge for that.
I believe it depends on the provider and the capabilities of the phone does it not ? Our pay as you go phone with Rogers will send and receive pics with no data purchase but our pay go account with a different provider does require data. That difference also partially explains the difference in pricing of the products provided by each provider. Mind you on the Rogers account there is a charge to send pics there isn't one to receive them and I haven't seen it referred to as a data charge
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@barndoor wrote:I believe it depends on the provider and the capabilities of the phone does it not ? Our pay as you go phone with Rogers will send and receive pics with no data purchase but our pay go account with a different provider does require data. That difference also partially explains the difference in pricing of the products provided by each provider. Mind you on the Rogers account there is a charge to send pics there isn't one to receive them and I haven't seen it referred to as a data charge
While my grandfathered per minute plan has no data component, when I receive a text with an attachment I can't see it until I enable data on my phone. I'm then charged for the data against my balance.
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RogersCorey
I've been saving my call transactions, but must have missed where I received a texted picture, so I asked someone to send me one to see how I'm charged. When I received the text, here is what I got:
I then turned on data and clicked Download.
It took a little while and then the picture appeared and I saved it.
Oddly. I received two $0.50 data charges but no separate SMS charge.
View Call/Transaction History
| Call times are displayed in Eastern time | Pay As You GoTM Rates |
 Call History |
| Date & Time | Charge | Number | Call Description | Call Type | Usage |
| 06/21/2018 09:36 | $0.50 | 410002 | Data | ||
| 06/21/2018 09:36 | $0.50 | 410002 | Data |
I emailed those screen shots to myself so I could edit out personal information and post them here. What is really odd is that at this exact same time I received 2 emails from <my cell number>@mms.rogers.com. One was a generic message I've seen before saying
"Rogers msg: As of December 14, 2015, we will no longer play a pre-recorded message if you forget to dial a 1 before making a long distance call within Canada. Instead, we'll connect you right away. Long distance fees will continue to apply, so please check your account at MyRogers to better understand what is included in your plan. Thank you."
But the other one was a scam message I've seen before:
"532A Wireless Refunds !
(519)532-**** has been refunded
$53.45CAD !
We apologize for this matter.
deposit your funds : http://
DO NOT OPEN THE ABOVE LINK, OR IF YOU DO, DON'T ENTER ANY PERSONAL INFORMATION!
I must apologise @OLDYELLR ....I see while we have the same grandfathered Anytime plan ...we have a $5 texting add -on .... that seems to change the way the text pricing works significantly ...
@Bernard64 wrote:Getting in touch with a Rogers "real-person" is also frustrating and close to impossible!!
I may just have to go to a Rogers Store again.
It's actually quite easy to reach a PAYGo real person. Dial 1 800 575 9090, select option 4, select option 4 again, wait a few seconds, then select option 1 (I give you these options so that you don't have to wait through all the options, saving you time). This will get you to a PAYGo specialist. Most other contacts like stores or other Rogers contact numbers do not discuss PAYGo - it's operated almost like a separate business. I have always found the PAYGo CSRs very helpful and knowledgeable about their PAYGo product.
Note the special PAYGo number in the link below:
https://www.rogers.com/consumer/support/contactus (Click Billing and Payments)
@Bernard64 wrote:...This happened to me even when I called a SCR....and even then they wanted to charge me a fee for calling to pay.
This is hidden in the "details." Go to the following link, the Talk and Text tab, then click on one of the small blue numbers (2, 3, 4) beside something like "Monthly Service Fee". You will see that the first item is a $2 fee if you call to pay. You need to have pop-ups enabled to see these details. If you pay without using a human, there is no fee. However, it sounds like paying "online" is not very straight-forward (or perhaps paying is easy, but making sense of the charges is not so easy, especially if you forget about HST.)
https://www.rogers.com/web/content/wireless-products/plans#,Tabset1--1,
You may top up your account through IVR, online or on your device. If you top up through the call center, a $2 fee will apply.
I often have similar difficulty when looking at the Rogers bill for my Cable/Internet/Home Phone. I just make sure the total is correct because there are way too many items, especially in my grandfathered package.
@Emil1 wrote:I just got an $180 pay as you go plan. When verified the balance whit *225 got 0 (zero).
How can I use my phone whit balance 0?
I paid whit my Rogers Bank credit card ($180) and came back $113 and $45.2 and $45.2. What are they?
You have to add extra money to carry a balance for what the plan does not cover. According to info referred to by Rogers Maude on another thread ... if you are gong to use the phone for "extras" then you could add another $100 voucher and that would get you a balance that would last a year .
The Rogers computer isn't real bright .... the debits from your credit card are for standard Rogers vouchers that add up to $180 plus the necessary HST.
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