No Network Unable to connect to rogers network

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haginji
I've Been Here Awhile
Posts: 4

Re: No Network Unable to connect to rogers network

Dont be so sure....I thought I was back on line as well.  As soon as I left my home it went down again.

lenn
I've Been Here Awhile
Posts: 3

Re: No Network Unable to connect to rogers network

Ok...what IS the root of the problem. Bell is looking better all the time. I don't remember how many times this has happened to Belleville users. Can anyone tell me?
lenn
I've Been Here Awhile
Posts: 3

Network Unable to connect to rogers network

Ottawa area is still out 🙄
Datalink
Resident Expert
Resident Expert
Posts: 7,319

Re: Network Unable to connect to rogers network

Fwiw, a message from Jorge Fernandes, Chief Technology Officer at Rogers:

 

https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chief-technology-officer-at-roger...

 

Apologies if this has already been posted.

 

 



Zoomzooms
I've Been Here Awhile
Posts: 4

Re: Network Unable to connect to rogers network

Good day I understand Rogers had a major problem today because I lost a lot of money and wondering what Rogers is planning to do to compensate me I lost over $6000 within 12 hours


The only reason why I went with this network is because you advertise it as the most reliable network well today was not reliable at all freedom mobile was reliable bell also was reliable 


Today was a very bad day for alot of people rogers needs to be held responsible for this .


I have been stressed out from 4am and I lost alot of money.........


I would like to know what type of Compensation I'll be getting from Mr. ROGERS  please as this is not fair to me that this happen .

Specialty in the time of a pandema  we lost alot of money because of your bad update...

leron
I've Been Around
Posts: 1

Re: Network Unable to connect to rogers network

I couldn’t agree more !!!! It made it impossible for me to do any business

Iknow2
I've Been Here Awhile
Posts: 2

Re: Network Unable to connect to rogers network

Maybe the compensation should be nothing . People complain about everything that happens. What it’s 1 day out of what 365.

Zoomzooms
I've Been Here Awhile
Posts: 4

Re: Network Unable to connect to rogers network

It was alot of money lost my friend that's what 1 day does

Babylegs1
I Plan to Stick Around
Posts: 61

Re: Network Unable to connect to rogers network

You will get a days loss, divide what you pay for your phone plan by 30 day and multiply by 1 day of loss of service
-G-
Resident Expert
Resident Expert
Posts: 2,133

Re: Network Unable to connect to rogers network

If history is any indicator, you won't get much in terms of compensation for this outage.  Perhaps credit for the hours that the service was unavailable, some extra as a goodwill gesture, and maybe a loyalty discount on your next device upgrade.

 

For those of you whose businesses were severely impacted by this outage, there is also an important lesson to be learned here:  You need to perform a business impact analysis for the failure of any and every product and service that you use, and re-evaluate any business processes that failed as a result of this outage as well.  If your business is so totally dependent on any product or service that you cannot function without it, you need to have a backup/business continuity and recovery plan in place for when that product fails or when that service goes down.  Inevitably, at some point, it will.