Dont be so sure....I thought I was back on line as well. As soon as I left my home it went down again.
Fwiw, a message from Jorge Fernandes, Chief Technology Officer at Rogers:
Apologies if this has already been posted.
Good day I understand Rogers had a major problem today because I lost a lot of money and wondering what Rogers is planning to do to compensate me I lost over $6000 within 12 hours
The only reason why I went with this network is because you advertise it as the most reliable network well today was not reliable at all freedom mobile was reliable bell also was reliable
Today was a very bad day for alot of people rogers needs to be held responsible for this .
I have been stressed out from 4am and I lost alot of money.........
I would like to know what type of Compensation I'll be getting from Mr. ROGERS please as this is not fair to me that this happen .
Specialty in the time of a pandema we lost alot of money because of your bad update...
I couldn’t agree more !!!! It made it impossible for me to do any business
Maybe the compensation should be nothing . People complain about everything that happens. What it’s 1 day out of what 365.
It was alot of money lost my friend that's what 1 day does
If history is any indicator, you won't get much in terms of compensation for this outage. Perhaps credit for the hours that the service was unavailable, some extra as a goodwill gesture, and maybe a loyalty discount on your next device upgrade.
For those of you whose businesses were severely impacted by this outage, there is also an important lesson to be learned here: You need to perform a business impact analysis for the failure of any and every product and service that you use, and re-evaluate any business processes that failed as a result of this outage as well. If your business is so totally dependent on any product or service that you cannot function without it, you need to have a backup/business continuity and recovery plan in place for when that product fails or when that service goes down. Inevitably, at some point, it will.