Can’t sign into MyRogers app

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I've Been Here Awhile
Posts: 2

Can’t sign into MyRogers app

Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!? It works when i sign into my Rogers on the web browser just not in the app.

 

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I've Been Here Awhile
Posts: 2

Re: Can’t sign into my Rogers app

I’ve also deleted and reinstalled the app many times, still doesn’t work. Same thing pops up.
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Moderator
Moderator
Posts: 1,487

Re: Can’t sign into my Rogers app

Hello, @Mangojuice.

 

Thank you for posting your app sign-in concern in the Community. It's strange that the same credentials work on the web but not on the app. I appreciate reinstalling the app; it's a good troubleshooting step.

 

Let's try the following:

  • Clear the app cache and data
  • Turn off the WiFi
  • Sign-in over the cellular connection with the same email address and password that works on the web

Please keep us notified on the outcome. 

 

Cheers,

RogersMoin