08-12-2019 12:33 PM - last edited on 03-17-2023 12:26 PM by RogersYasmine
Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!? It works when i sign into my Rogers on the web browser just not in the app.
11-09-2020 10:25 AM
11-10-2020 10:12 AM
Good morning and welcome to the Rogers Community Forums @Bears,
You've definitely come to the right place! I appreciate the troubleshooting steps you've tried so far. What device are you using and have you had a chance to try the app on more than one devices? When was the last time you were able to access the app successfully?
We may need to create a ticket to ensure you can gain access to the MyRogers app. Please reach out to us by sending a private message to @CommunityHelps. Click here to learn how our private messaging system works :).
11-15-2020 02:28 PM
Hi I have the same issue with the myrogers app. I am a new customer and my login credentials work fine on desktop website and mobile website. But the android app does not let me login. I am using a Pixel 3XL with android 11 (security update Nov 5, 2020). The app version is 22.214.171.124.
I have tried resetting device cache and uninstalling and reinstalling app after rebooting. I have tried all these steps both on wifi and then on data connection. Same result. Cannot login. I have also tried using my username without the email part but i would not let me login.
11-16-2020 02:26 PM
Good day @umar-ehsan,
Welcome to the Rogers Community! Thanks for letting us know of the issue you encountered when trying to access the MyRogers app.
Sharing with us the details of the problem, the device/OS, as well as the troubleshooting steps performed so far is ideal. 🙂
We appreciate you took the time to reach out to us in private and we look forward to assist you via PM!
11-16-2020 03:16 PM
I also cannot sign in to myrogers on the app using my email information.
11-17-2020 03:09 PM
Welcome to the Rogers Community! Thank you for posting about your MyRogers app login issue.
Are you able to confirm whether you can sign in to your MyRogers online profile via web browser?
Also, could you confirm whether you get an error message after entering your credentials in the app?
If you require further assistance, we'll be happy to look into this for you. Please send us a private message at @CommunityHelps. You can learn how to send us a private message in this blog.
11-20-2020 07:41 AM
11-21-2020 09:14 AM
We hope you are enjoying your vacation and are keeping safe and well. Congrats on your first post here! 🙂
You seem to have hit the nail on the head! The MyRogers Mobile Self-Serve app is meant to be free when used within Canada. It can be used on mobile data while outside of Canada, however, you'll receive an automatic SMS advising you that you are roaming and roaming charges may apply.
I hope this helps!
11-21-2020 09:47 AM
11-21-2020 01:11 PM - edited 11-21-2020 01:12 PM
11-21-2020 01:28 PM
12-03-2020 03:53 PM - last edited on 12-03-2020 04:05 PM by RogersMoin
I just updated the app, now I can't get into it after rebooting either
12-04-2020 03:01 PM
If you are having difficulty logging into the MyRogers app but are otherwise able to login on the website, please PM us @CommunityHelps so that we can investigate and escalate if necessary.
If you can neither login to the app or the website, please try resetting your password before reaching out to us in PM.
If you're not familiar with our PMing system, you can find instructions on how it works here.
06-26-2021 10:31 PM - last edited on 03-17-2023 12:23 PM by RogersYasmine
Not the point 2 days now my app won't open to get me in.
03-17-2023 11:57 AM - last edited on 03-17-2023 12:01 PM by RogersJo