08-12-2019 12:33 PM - last edited on 03-17-2023 12:26 PM by RogersYasmine
Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!? It works when i sign into my Rogers on the web browser just not in the app.
08-12-2019 12:34 PM
08-12-2019 03:27 PM - edited 08-12-2019 03:31 PM
Thank you for posting your app sign-in concern in the Community. It's strange that the same credentials work on the web but not on the app. I appreciate reinstalling the app; it's a good troubleshooting step.
Let's try the following:
Please keep us notified on the outcome.
08-24-2019 11:38 PM
08-25-2019 10:46 PM
Thank you for the response. Just need a little bit more info to identify what may be causing this issue.
When was the last time you were able to access the MyRogers App? Have you tried to log in via the Small Business App? If yes, are you able to view account information?
What type of account do you have? Is it set up under your name and credit info, or is a corporate account?
If your personal line was set up on a business account it would cause issues accessing MyRogers.
Please let us know if you have any further questions. If you'd like us to verify the account type for you please reach out to us via PM @CommunityHelps. Please click HERE, for instructions on how to send a PM.
08-27-2019 07:25 PM - last edited on 08-27-2019 08:00 PM by RogersMaude
Hi, i cant log into myrogers app on iphone X
08-28-2019 07:01 PM - edited 08-28-2019 07:02 PM
Good evening @DungNguyen96,
Welcome to the Rogers Community Forums and thank you for posting!
The MyRogers app is an excellent tool and an easy way to manage your account and monitor your usage.
Being unable to sign into can certainly be inconvenient.
We'll need more information, in order to further assist you:
Looking forward to your reply!
09-29-2019 12:40 PM
09-29-2019 01:55 PM - edited 09-29-2019 01:55 PM
Welcome to Rogers Community Forums! 😀
I appreciate you joining this conversation; not able to sign-in to the app for so long can be quite upsetting. The error indicates a possible problem with the MyRogers profile.
Please provide the answers to the following:
I look forward to seeing the resolution at the earliest.
12-03-2019 09:55 AM
12-03-2019 01:35 PM
12-03-2019 07:30 PM
12-03-2019 08:55 PM
12-03-2019 09:44 PM
12-04-2019 12:36 AM
12-04-2019 12:43 AM
12-04-2019 01:25 AM
12-04-2019 08:13 AM
Should you be unable to login to your MyRogers app while connected to WiFi, please PM us @CommunityHelps.
This looks to be a very particular bug so we'll need to escalate any cases we can find in order to help identify and resolve the issue.
If you're not familiar with our PMing process, you can find instructions here.
12-04-2019 08:58 AM
12-04-2019 09:04 AM
12-04-2019 12:36 PM