08-12-2019 12:33 PM - last edited on 03-17-2023 12:26 PM by RogersYasmine
Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!? It works when i sign into my Rogers on the web browser just not in the app.
12-04-2019 01:03 PM
12-04-2019 01:47 PM - last edited on 12-04-2019 01:54 PM by RogersYasmine
Hi ive tried to log in using my mobile phone but i cant a message pop out that they are fixing services...for how long..ive tried to log in sunce yesterday
12-04-2019 02:02 PM
12-05-2019 12:20 PM
I have good news! I'm seeing reports from other Android users that this issue is now resolved.
Please check for updates and let us know if the issue is fixed! 🙂
12-05-2019 12:50 PM
12-05-2019 05:20 PM - last edited on 12-05-2019 05:56 PM by RogersMaude
I havent been a le consign into he Roger's app since 11/22. Keeps telling me you are working on it. Have no issues signing unon the Roger's website so it isnt an operator's issue.
12-05-2019 06:12 PM
12-05-2019 08:14 PM
12-06-2019 01:25 AM
05-05-2020 01:58 AM - last edited on 05-05-2020 08:05 AM by RogersYasmine
Install, delete, reinstall, power cycle...the app doesn't open on my phone. I can log onto Rogers.com no issues, whenever I try the app it doesn't want to open...I've sent in a couple emails to the developers and supposedly have a ticket open too via Rogers customer service...haven't heard back from anyone in over a week now....let's see how this goes.
05-05-2020 11:30 PM - edited 05-05-2020 11:32 PM
Welcome to the Community!
Thank you for bringing this issue to our attention, it's definitely odd that you can access MyRogers via the browser but not the app. Does the app crash as soon as you launch it? Are you on the most updated version of the app?
Can you please try the following:
Please keep us posted on the outcome.
05-08-2020 04:16 PM
This worked for me. I guess I needed a code to make the app work again. Thank you.
05-09-2020 12:27 PM
Welcome to Rogers Community Forums, and thank you for joining this thread. It's good to know that you can sign in to MyRogers app with the code.
Thank you for your contribution to the Community!
07-07-2020 03:54 PM - last edited on 07-08-2020 04:28 PM by RogersMoin
I downloaded fresh app and when entering you credentials its say Something went wrong we are working on it. Its been 3 Days
07-08-2020 04:26 PM - edited 07-08-2020 04:29 PM
Welcome to Rogers Community Forums! 😀
Thank you for downloading MyRogers app and sharing your login experience with the Community.
We can help resolve the sign-in issue for you; please comment on the following:
We look forward to hearing from you.
07-16-2020 11:33 PM
07-17-2020 11:25 PM
Thank you for your inquiry and Welcome to the Rogers Community Forums.
I hope you and your loved ones are doing well and staying safe.
We're sorry to hear you're having issues signing in to your MyRogers app, you have come to the right place.
To better assist you, we will need some more information on the issue.
On what device is the MyRogers app installed and what is the app version?
Looking forward to your reply.
07-19-2020 02:54 PM
07-20-2020 03:02 PM
Thanks so much for providing us with that info!
The app version you are using is the latest available. It sounds like there could be an issue with your MyRogers profile.
We'll need to take a closer look at your MyRogers profile to ensure its set up properly for the app to work. Please send a private message to @CommunityHelps so we can get started.
Not familiar with our private messaging system? No worries, Click Here.
09-01-2020 07:39 PM
09-02-2020 07:47 PM
Welcome to Rogers Community Forums, and thank you for posting your MyRogers app login concern.
It's good to know that you can log in to the MyRogers web portal; is there an account associated with your profile?
Are you using the username and password or the app code to sign-in to MyRogers app?
Most likely, it's an account association issue, and we're happy to look into it for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.