Adding wireless phone number leads to "Something went wrong on our end"

[vortexel]

Hi there,

For the past several years, I've been attempting to add a wireless phone number to my Rogers account (at this link).

Example:

Attempt to add wireless phone number

Upon clicking the link to "Add wireless number", I enter my cellphone number; a text message with a verification code is successfully received; I successfully enter the code; and the Rogers website subsequently returns the following error:

Per the message, I have tried this multiple times over a period of several years.  However, no progress has been made on Rogers' end toward rectifying the error ... so I thought that I'd bring it to your attention.

**Labels Updated**

[RogersMaude]

Good day @vortexel,

Thank you for posting the details of your situation to the community.

If you remain unable to add your phone number to your MyRogers online profile, we'd be happy to take a deeper look into this for you.

For further assistance, please send us a message to @CommunityHelps, as we'll need to discuss privately to gain access to your account.

To know more on how to send us a private message, click here. Thanks!

RogersMaude