Internet and TV Not Working

[kenner10]

It's been over 4 weeks without internet and TV. Rogers did an 'upgrade' and nothing has worked since then. Get your act together!!!

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[RogersMoin]

Hello, @kenner10.

Thank you for joining our Community and sharing your concern about the service interruption. I understand how disruptive it can be without the Internet and TV services for such an extended period.

We can gladly review your account and the details of the upgrade performed to understand the cause of the ongoing outage. We will check for any open tickets or service interruptions related to your address. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin