Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Configure DNS on Ignite Router

I use DnsForFamily to limit exposure to inappropriate websites. For this to automatically work on every device in my network, I need to configure the DNS settings on the router, for IPv4 and IPv6. Is this possible with the Ignite router/modem? I don'...

Bismillah by I've been around
  • 392 Views
  • 2 replies
  • 0 likes

Rogers homepage and login issues

Anybody having issues with their Rogers homepage not loading and then not being able to login to see emails? I've reset my modem, cleared cookies and cache, nothing works. Still getting the error of username/password not found.   **Labels Added**    

Rogers Holding Us Hostage

Nothing has worked since install on Feb 3.Internet, TV, Home Phone.Switched to Bell but they can’t install because Rogers holds the home phone number and they need a bypass authorization to port it over.Called Rogers and was transferred twice. Waited...

Renell by I plan to stick around
  • 152 Views
  • 1 replies
  • 0 likes

Rogers Yahoo - Some emails not being received.

An email contact that has sent many messages in the past is no longer able to send me emails. It bounces back to them. I am not able to see their email to inspect the header or see the message. I have tested mail coming from other sources and it seem...

gp_51 by I've been around
  • 216 Views
  • 1 replies
  • 0 likes

Provisioning issue day 8!!!

We are on day 8 with no internet or TV. Rogers, is a $34 billion company & can't figure it out! I have spent over 7hrs on the phone, 2 Technicians in house and Roger support just keeps saying "24hrs". I am beyond fed up with this money hungry company...

No Internet for 5 Days

Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...

laura_ by I plan to stick around
  • 434 Views
  • 6 replies
  • 1 likes

Resolved! Business Internet Early Cancellation Fee

This might be a long one so please bare with me. I will be out of town (Toronto) for a while so I called rogers to cancel my home internet and they told me I have to pay 42/month for the remaining 14 months which is 588. I did not know I had a contra...

Peter1124 by I've been here awhile
  • 12569 Views
  • 12 replies
  • 0 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 281 Views
  • 3 replies
  • 0 likes

No internet since modem installation

I have got Roger fibre on 4th March 2023 and today it's 9th March and, still no internet. Tech and customer support seems to be of no help. Could someone capable look into this and get this fixed ASAP? already tried checking with Bell but sadly no in...

gb_prasad by I've been around
  • 434 Views
  • 5 replies
  • 1 likes

Unable to create app password for Rogers Email

Trying to set up my Rogers e-mail account on Outloook Mobile on Android. Went to Member Centre, chose Account Information then Authorized Applications.Clicked Add Another, Named it and clicked Generate.  Keep getting error:    *** Edited Labels ***  ...

Rogers App Error.jpg
Bilottag by I've been here awhile
  • 29942 Views
  • 123 replies
  • 3 likes

Problem with XB7 LED Indicator lights?

I have an XB7 and for the last couple of days the white LED indicator light at the top is not on. The modem however appears to be working OK - I have what seems to be full internet connections, my UL and DL speeds are as expected, and I can't see any...

DrMike by I'm a trusted contributor
  • 296 Views
  • 3 replies
  • 0 likes

Just got a Rogers’ door hanger? Now what?

Just got a Roger’s door hanger in Nepean (Ottawa), Ontario with a “work begins soon on the Roger’s fibre powered network.” I’m in a townhouse Condo with no municipal grass for Roger’s to run lines through. Does this mean Roger’s is running FTTH throu...

KingofRome by I plan to stick around
  • 920 Views
  • 11 replies
  • 0 likes

Ignite modem rebooting itself

Hey Roger's,My modem keeps rebooting itself daily between 3am and 4:30am. I work overnights and thus us when I come home for lunch. The rest of the day it is totally fine.Is there something going on the back end or should I just go swap out the modem...

jcbabino by I've been here awhile
  • 7682 Views
  • 11 replies
  • 0 likes

Resolved! Unknown Device found

Any one find a device on their system?What to do if a device is listed and its not Yours?Is Roger's safe and secure?Can these unknown unlisted devices be tracked and identified?Pls respond to this Rogers user.   ***EDITED LABELS***

User5341 by I've been here awhile
  • 1465 Views
  • 3 replies
  • 0 likes

Ignite drops out early morning hours

Why is this happening? There are logs, nobody knows why, is this technology beyond scope? If it's a firmware update why does it take an hour and still not working?

Grakky by I've been here awhile
  • 186 Views
  • 1 replies
  • 0 likes

Rogers/yahoo email

I can't log into my Rogers email account all of the sudden on any device. When I try it says it will send me a pass code to the very email address I can't get into! When I click onto other ways to log in it gives an error. In the past once it goes to...

Vintagedawn by I've been here awhile
  • 218 Views
  • 1 replies
  • 0 likes

No Internet or Phone or TV for 3 Days

I have bin on the phone for the last 3 days for Roger’s reps and no one can seem to help me … paying for a service I can’t even use … someone help asap         ***Edited Labels***

Kevin8787 by I've been around
  • 165 Views
  • 1 replies
  • 0 likes