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Forum Posts

Impossible to get tech to install fiber to home

This is my 5th time waiting on technician to come to install fiber to house… first one was nice warned us we don’t have fiber to house connected so we need to get another guy to come n run a temporary line to house. The dude selling me fiber internet...

Tiagu_g by I've been here awhile
  • 342 Views
  • 3 replies
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Resolved! XB7 in bridge mode. Which port?

I would like to connect my XB7 in bridge mode with my router   I heard I can do it with ONLY ONE PORT 1) Please confirm which port should I use? - I read online  -  it must be port #1. Is it left bottom port if you look from the back? (next to 2.5 gi...

savinmy by I've been here awhile
  • 11458 Views
  • 18 replies
  • 1 likes

“Provisioning issue”

Day 3 of no internet due to a provisioning issue. Setup my internet and even had it pre delivered before my move in to cause less headaches and still here we are. I’ve been told 24 hours, 48 hours, 3-5 days. “Sorry but there is nothing we can do”I’ve...

Joybr13 by I've been here awhile
  • 321 Views
  • 3 replies
  • 1 likes

Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Resolved! Internet doesn't work properly on wifi using ip 172.16.12.x

I have connectivity issue to most of the websites (e.g. rogers.com, speedtest.net, cbc.ca, and lot more). Fortunately, google and youtube were working so we survived since last 25 days. After lots of follow up with tech team (which is still under inv...

Resolved! Ethernet Connectivity Problems with Ignite Pods

Hi Everyone,I have a desktop connected via Ethernet to a Ignite Pod and it appears to be having connectivity issues staying connected to a work VPN.Other connects seem fine, but when I test the connection via the Rogers Home App, the test indicates I...

Brigitta by I've been around
  • 196 Views
  • 1 replies
  • 0 likes

Provisioning issue and no internet for 200 hours and counting.

It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...

LiamN by I've been here awhile
  • 4289 Views
  • 25 replies
  • 0 likes

Provisioning Issue

We switched to Rogers for Ignite 1.5GB + TV + Home Phone on Feb 3. Since then, our services have not worked as it should have.Internet was significantly slower than 1.5GB and I am aware that we’ll almost never actually get that speed. It’s much, much...

Renell by I plan to stick around
  • 1568 Views
  • 19 replies
  • 0 likes

Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 652 Views
  • 4 replies
  • 1 likes

Mac Mail on Rogers

My Mac Mail has been out of service since I switched to Rogers Ignite since June 2023. Why is it taking Rogers so long to correct this issue? I wonder how many other Rogers customers are experiencing this same problem?   **Labels Added**    

pkostandoff by I've been here awhile
  • 723 Views
  • 3 replies
  • 1 likes

Rogers ignite app

I have just switched to Roger’s ignite internet. I received an email to download the app and start to process of setting everything up. The app DOES NOT WORK. I sign in, put in my password and try and log in a nothing happens. No error messages, noth...

Meg94 by I've been around
  • 241 Views
  • 2 replies
  • 0 likes

Intermittent Latency and Ping Issues while Gaming

Hello, I would appreciate if a Rogers expert is able to assist me with my ping/latency issues, particularly while gaming.    - Rogers Ignite internet 1.5G service - wireless connection 5ghz and 2.4ghz bands. Have manually selected the least congested...

sharpenel by I've been here awhile
  • 327 Views
  • 3 replies
  • 1 likes

Moving from legacy cable/internet to Ignite - questions

Due to the phase out of older cable boxes I am finally making the plunge to Ignite TV.  My understanding is that the internet service doesn't really change but I will need a new Rogers gateway.  I am currently on Ignite 500 internet with a Hitron CGN...

wayner92 by I'm a reliable contributor
  • 973 Views
  • 13 replies
  • 0 likes

Bad Review for Ignite internet.

Hello, my name is Tyler H and I wrote a bad review on your ingite hub app describing the terrible situation i am having regarding internet set up. As per your comment you have asked me to write in this forum. Everything i have said is true weather yo...

Quarantining "verification" emails from Gamefound.com

Rogers appears  to be quarantining "verification" emails from Gamefound.com, so I cannot get into my account at Gamefound. Gamefound is a miniatures company that I have purchased from before but now they require me to change my password - unfortunate...

Blink Sync Module 2 not connecting

Hi, We have Rogers Internet with the Hitron modem  CGN3. Few days back suddenly our Blink cameras that were using the Rogers WiFi network stopped working. We tried to troubleshoot with the Blink support and found out that the Rogers Internet is block...

WestendB by I've been around
  • 1813 Views
  • 10 replies
  • 0 likes

What are Rogers IPv6 settings for Unifi Routers?

Tomorrow I am moving from regular cable to Ignite and I will be switching from a Hitron CGN3 gateway to a new gateway from Rogers. I want to run the gateway in bridge mode.  My modem is a Unifi USG3.  I am not currently using IPv6 on my Unifi USG3. M...

wayner92 by I'm a reliable contributor
  • 441 Views
  • 5 replies
  • 0 likes

Resolved! How do I disable WPS in Ignite modem?

So, WPS is a security risk. Does anyone know where the option to disable it is in the settings? Tech support says you can't disable it, but I am not sure that is true.       ***Edited Labels***

Shadowbeam by I've been here awhile
  • 510 Views
  • 3 replies
  • 0 likes