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Forum Posts

Can no longer open Yahoo Calendar

Hello, the Calendar in my "New Outlook" no longer opens. Instead I'm sent to a Yahoo page, where I'm invited to either open my account or set up a new one. I click on the link to try to setup my calendar in the email account showing and here is what ...

chdiamo1 by I'm a reliable contributor
  • 424 Views
  • 2 replies
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Wifi][7711]: Wifi VAP is set to down

What does this message mean? Showing up in the Midem event log every time my internet goes down?rogers modem event "[Wifi][7711]: Wifi VAP is set to down"       ***Edited Labels***

TheCat007 by I've been here awhile
  • 1220 Views
  • 4 replies
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Oversaturated Node

Rogers has refused to upgrade service on our town as the population has grown larger ..and will be almost double to what it was a decade ago. Multiple techs have said the system is overloaded and they can't fix our issues. There is now a Facebook for...

Jh9997 by I've been here awhile
  • 848 Views
  • 5 replies
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Anyone aware of Ottawa's Mid-Split upgrade roadmap?

Hi friends, I recently moved in Kanata, Ottawa and surprising found that many places only have coaxial cable with low-split for upstream bonded channels. This is limiting the upload speed to 50Mbps. I did some simple check on Rogers and Bell website ...

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Cheney by I've been around
  • 548 Views
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Resolved! How to Access DHCP Settings

Interesting issue I'm having.  My wireless devices are on one IP block: 192.168.0.x whereas my wired devices are on block 172.16.12.x and of course they can't communicate.  The only DHCP I have is my Rogers Ignite device.  Signing in as admin I can't...

AwesomeRob by I've been here awhile
  • 4711 Views
  • 7 replies
  • 0 likes

Internet down since 9:30pm EST April 29, 2025

We lost our Internet last night around 9:30 pm. It's been quite windy here so it's possible there's an issue in the area with a damaged line. I've tried the usual processes of resetting modem, etc but still not working.I'm in Ottawa Ontario. Postal c...

kyleheney1 by I've been here awhile
  • 594 Views
  • 1 replies
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Wi-fi dropouts

We've been experiencing intermittent wi-fi dropouts, especially with our "main" Xfinity TV box.  We would be watching then the signal would pause, then a message saying that there is a device connectivity would pop-up.  Other times, some of our googl...

Resolved! Internet keeps going out - Are we eligible to get our modem replaced?

We have Rogers Xfinity Internet with the Rogers Xfinity Gateway modem. Over the last few weeks, the internet has been periodically just going out for about anywhere from 30 seconds at a time to 2 minutes at a time. Then it will come back. We've tried...

bscrivens by I plan to stick around
  • 670 Views
  • 1 replies
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Return storm ready internet

I have a storm ready Internet. It does not perform as advertised by your sales team. I would like to return the equipment and terminate the additional payments on my bill.   **Labels Updated**  

Resolved! Slower download and upload speeds since “network enhancement”

Hello,ever since there was a “network enhancement” in my area on April 17, both my download speeds and my upload speeds have been consistently slower (doesn't matter what time of day). This relates to both my wired and wireless connections. I am curr...

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asturias7 by I'm a reliable contributor
  • 1023 Views
  • 4 replies
  • 1 likes

Wifi Samsung A54 in home

I have a Samsung A54 cellphone and it drops the Roger's wifi in my basement but my Roger's receiver also in my basement doesn't lose wifi signal. No other devices disconnect either. Just the one cellphone. I checked connected devices and see all my d...

Xfinity Internet order "processing" for 6 days

I placed my order for Internet on April 17th, and as of today April 23, the modem still hasn't been shipped.    Is this normal? The person I chatted with to help me place the order made it seem like I could have recieved the modem last weekend.   **L...

My ps5 can't connect

Hi im messaging u guys today to tell you that my ps5 cannot connect to your network it keeps saying failed to connect to internet, this is the error message i keep receiving : cant connect to internet, your internet service provider or your router mi...

Internet going down quite frequently in Gormely area

To whom it may concern, or anyone who is able to help, My father lives in the Gormely/Stouffville area (Ontario) and his Rogers service has been on the fritz for quite some time now. I want to say this has been an ongoing issues for at least 1 year n...

ddeluca by I've been around
  • 345 Views
  • 1 replies
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Time outs pinging XB8 Router on Ethernet

I would be interested to know if anyone else is seeing ping time outs while pinging the XB8 router from a windows computer on Ethernet. I get them all the time. I've tried disconnecting everything but the one ethernet connection and it's still the sa...

“Enhancing our network to bring you faster service”

I decided to post this here, although it will affect all my services (I have both TV and internet with Rogers). Today I received an email with the following, I will quote: “Hello, We are enhancing our network in your neighbourhood to provide faster s...

asturias7 by I'm a reliable contributor
  • 1466 Views
  • 8 replies
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Intermittent Connectivity

I'm being gaslit by either online support or a senior technician. Stuck with internet issues since October.   I have been dealing with intermittent internet connectivity issues on the nearest Rogers node since October. The issue presents as a 5-20m b...

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huynh4 by I'm here a lot
  • 2629 Views
  • 15 replies
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Missing the Old Shaw

I can recall Shaw's good service. If you phoned in, you could leave a number and they would call back. Customer service was effective, and the company seemed to care.Not so Roger's XFinity! We have experienced wifi issues fir minths. Roger's finally ...

Dave3113 by I've been here awhile
  • 476 Views
  • 3 replies
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High Latency, Games Unplayable

Good day,I am a new customer to Rogers Xfinity, I recently switched from Bell to Rogers with high expectations of Rogers being able to compete with Bell.I have a 1.5 GB Xfinity plan & am experiencing under 200 mbps download & 2000 ms of ping ...

mfolkins28 by I've been here awhile
  • 543 Views
  • 3 replies
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Resolved! Cannot connect my Brother printer to Ignite network

I just had Ignite installed and all my devices have gone over to the new modem/network other than my Brother Inkjet Printer. I did a factory reset on my printer and tried to connect using the wizard. It found my SSID but when I enter my password afte...

bg47 by I plan to stick around
  • 9621 Views
  • 19 replies
  • 0 likes