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Resolved! Recurring latency and packetloss (often 100%)

I am in Richmond HIll (L4C) and I recently switched from Fido to Rogers and since the switch there's been packet loss and latency issues. The latency and packetloss will sporadically occur the day; it's worse in the afternoon/night, but some mornings...

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PB99 by I plan to stick around
  • 1446 Views
  • 11 replies
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Resolved! Enabling DMZ

Hello, This should be fairly straightforward, tell me what I'm doing wrong?Find my WANIP address using whatismyip.com (done)Open Ignite HomeConnect --> Connect --> View WiFi equipment --> advanced settings --> DMZ --> Select enable (done)Provide IP a...

dbutcher2 by I'm here a lot
  • 5352 Views
  • 8 replies
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XB6 for 1.5 G service

I just got upgraded to 1.5GB but the tech said not to bother getting a newer modem.  He said my computer, a new’ish, macBookPro would not support anything over 1GB.  So I still have the XB6. Should I not get the XB7 or even the XB8.  Why not get the ...

alsys by I've been here awhile
  • 329 Views
  • 3 replies
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Resolved! Xfinity app for router configuration is a terrible idea

I just recently upgraded from the legacy Internet 300 plan to the newer Xfinity 1G plan which, in order to facilitate the increased upload/download speeds, came with new router hardware.   I want to say that whomever it was that decided a phone app s...

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Llethander by I've been here awhile
  • 2811 Views
  • 12 replies
  • 3 likes

Nokia fastmile connecting with xbox for gaming

I just set up my fastmile. Speed and everything seems fine, but when I connect my xbox it says NAT type: Moderate and UPnP not successful. Anyone know how to fix it ? I can't play online it just disconnects and speed is really slow. Thanks   **Labels...

gruevlock24 by I've been here awhile
  • 1012 Views
  • 3 replies
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Resolved! Wi-Fi Home Network Not Visible

  For some reason my home wi-fi network is not visible when the list of available networks is searched on my devices. It can be accessed using the "OTHER" tab and manually inputting the network name and password. Part of the problem is sometimes the...

Rogers IPV6 service not working

Hi all, IPV6 seems not available for my internet, I can see IPV6 address on gateway, but when I try https://ipv6-test.com/, shows no ipv6 supported. I am currently not on bridge mode and not set up any fancy setting. Can anyone help me? I have tried ...

Interruptions

Experiencing interruptions Whitby Anderson and Rosland area   *Added Labels*

Glensy by I've been around
  • 229 Views
  • 1 replies
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Resolved! Trouble With Port Forwarding and Rogers Support

I have been having constant issues with the rogers app and port forwarding in general ever since the feature was removed from the routers gateway. I used to just be able to enter the device IP, and the port and it would work perfectly. Until Rogers c...

Lucky17 by I've been here awhile
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  • 5 replies
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High latency during peak hours

Hey there,I just moved into a new area. I had Rogers fiber 1 Gbps at my last place and there were zero issues. For my current place, I upgraded to the 1.5 Gbps plan. However, there have been issues with latency, particularly during the evening hours,...

bl86 by I've been here awhile
  • 348 Views
  • 2 replies
  • 1 likes

Stable Rogers DNS IP Addresses

What are some of the DNS IP Addresses used for Rogers internet? Especially since I'm now on gigabit internet.I've been using the below ip addresses for a few years and have from time to time had issues with slow websites and buffering. I've used thes...

JonSnow88 by I plan to stick around
  • 51969 Views
  • 8 replies
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Activation Issue

New customer Received modem Sat Couldnt setup chat Sunday 9am tells me my account is stuck opens a ticket says 24hrs will receive a text messag Its now Tuesday 8pm well over 50hrs Still cant activate modem Tried to chat with support online Have been ...

malandan by I've been here awhile
  • 247 Views
  • 1 replies
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Resolved! Radio is still on even if WIFI is turned off.

I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...

techx15 by I've been here awhile
  • 8156 Views
  • 22 replies
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Consistent High Latency and No Help

Does anyone else experience this these high latency issues? If so, did you find a solution? I have contacted Rogers technical support 9 times and they have sent over a senior technician to investigate. The problem is still persisting. Here is a trace...

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emr153 by I've been around
  • 593 Views
  • 5 replies
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severe latency issues on Rogers Xfinity 150-Unlimited

I am located in the Central Park neighbourhood of Nepean (Ottawa). I have been experiencing severe latency issues for weeks now. Had my modem swapped by a technician on a site visit but the problem persists. I can't pull up the simplest of web pages ...

ottawaalan by I've been here awhile
  • 383 Views
  • 1 replies
  • 0 likes