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Forum Posts

Troubleshooting Packet Loss

Perhaps before I dive in to troubleshooting, it may be helpful to understand what is an "acceptable" amount of packet loss. Doing some ping tests from command line for a PC connected directly to the modem, I tend to get 1%-2% packet loss when pinging...

FireShot Capture 005 - CODA-4582U Router - Hitron Technologies - 192.168.100.1.png
pk17 by I plan to stick around
  • 8012 Views
  • 20 replies
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Alternate Internet Solutions

What are the internet solutions if I live in an area with out Rogers internet service?Rural 25? Mobile rocket hub?   **Labels Added**    

Gg65 by I've been around
  • 807 Views
  • 1 replies
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5ghz wifi signal keeps dropping

My 5ghz wifi signal keeps dropping several times per hour and does not resolve when I reset my modem. Is there anyway to resolve this issue?   ***Edited Lables***

nagasur by I plan to stick around
  • 2017 Views
  • 4 replies
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Fibre powered internet

I have just signed up for fibre powered but CSD was not able to explain well. Will I continue to use the coax cable for fibre? How many speed package can I choose from?   ***Edited Labels***

Mainstdq by I've been around
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  • 1 replies
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Rogers/Xfinity Advanced Security Blocking DNS over HTTPS Provider

Starting today I began to encounter an issue with my work machine running a custom DNS server for DoH(DNS over HTTPS/QUIC), it has been misclassified as a security risk by Rogers Iginite Advance Wifi security, I would like this to be fixed as not...

User2453 by I plan to stick around
  • 1793 Views
  • 3 replies
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Resolved! What are good signal levels

Hi everyone!   I'm currently on the Hybrid Fibre 150 package and I'm using the Hitron CGN3ROG modem/router. I was wondering what are good downstream and upstream signal ratios? If someone could provide a range that would be great. I'm also wondering ...

s1lva166 by I plan to stick around
  • 68592 Views
  • 186 replies
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High Latency in the Evening

Hi guys, for the past two months I've been experiencing high latency with my connection around 7-11pm, and my Internet gets pretty slow compared to what I get during the day. I am on the Gigabit plan with Ignite Internet, when running a speed test du...

Branden_ by I've been here awhile
  • 3977 Views
  • 4 replies
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Streaming on Set-top box vs. Smart TV

I just recently received one of these boxes and have difficulty understanding what is different from a Smart TV and this? I was sold it as part of my internet pack. Does it include live sports within the app? I still have it wrapped new and may retur...

RPAR09 by I've been around
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  • 1 replies
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How to get Fibre Connection Set up.

45 plus minutes , 4 transfers NO SOLUTION. I’ve been on the phone for almost an hour as I type this. I just want a tech to come in to set up internet in my home! The first guy came and said the call was set up for fibre not coax… why am I being penal...

Joeylin by I've been here awhile
  • 1001 Views
  • 2 replies
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Ping spiking

I've looked everywhere online for a fix but all I get are years old forums which are no help. I am about to call a technician but too avoid paying an absurd amount, I was wondering if some smart people could possibly help.The ping spiking started 2 w...

UnrealGS by I've been here awhile
  • 7358 Views
  • 15 replies
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High outbound Packet loss when gaming

Hello, ive been having high outbound packetloss when playing video games. I've tried multiple things to try to help fix the issue, I tried to brige mode the XB6 Modem with my own router, with the issue not fixing, restarting modem and router, replaci...

nolanders by I plan to stick around
  • 790 Views
  • 1 replies
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Degraded Internet Service

I hate Rogers, Internet has not been working properly for years. Talked with Technical and still not fixed every time i call. Talked with Billing and they said to bad we will not credit you. Rogers is the worst company to deal with     ***Edited Labe...

christianss by I've been here awhile
  • 1035 Views
  • 1 replies
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unstable ping latency

Hi, I'm experiencing unstable ping latency these days. I have tried to bridge my modem and use my our router. It seems no good.The following is the ping result to google.ca Reply from 142.251.41.35: bytes=32 time=12ms TTL=116Reply from 142.251.41.35:...

johnqhu by I've been here awhile
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  • 1 replies
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Frequent local outages

There has been 4 'local outages' in the past one month. This has affected my job severely as I work from home. Every time the outage occurs, this what I do:- reboot modem- plug out and plug back in the LAN cables- call Rogers tech support- each time ...

Richmond Hill, ON Speedtest Server Slow

I was running a few speedtests and noticed I was only getting 400 Mbps down on gigabit hardwired, however other Speedtest servers are faster showing 650-800 Mbps. I have been able to recreate this several times over the last few weeksSpeedtest on Ric...

stepy2015 by I plan to stick around
  • 1326 Views
  • 2 replies
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Looking to get new fibe infrastructure in a rural area

Hello,   I've recently moved to a farm property and no highspeed internet available. 800m away, my neighbour has Rogers fibe internet. I called Rogers several times and no luck. I'm looking to get to the infrastructure team to get internet connection...

mayooran by I've been around
  • 1186 Views
  • 2 replies
  • 0 likes