Just wondering if there's some network level speed/latency problems. For past 2-3 days something has slowed down page loading on internet and on Ignite TV...in streaming a Netflix show the broadcast is highly pixelated.
This is not a minute to minute problem...it seems to come and go, except I have noticed around 5-7 pm AST the effect is prominent.
I repeat, that this is a recent issue over past few days - never have seen the same effect since I switched from Bell to Rogers.
I've gone through a number of online checks and nothing offers a solution. I did reboot the Wifi box...so will now observe for any positive effect over next day or two....but 1st - has anyone had similar issues as of late that may reflect a system/network issue??
Welcome to the Rogers Community Forums!
Thank you for posting your issue. We know how important it is to have fast speeds.
Are you connecting only via Wi-Fi or do you have any devices that are connected via Ethernet that experience slow speeds?
Please review the following support document and provide us with the signal level table: click here.
We look forward to reviewing your results.
Hello again, @ByetheSea
Thanks for those additional details. The Username should be Admin, the password will be your current WiFi password.
Could you also provide us with a ping test and a traceroute? You can find the exact steps on how to do the tests here.
Please post the results for us here to review.
Appreciate support to this point.
I remain perplexed by why I can't access the hub via the admin/wifi password process as outlined from the source you provided (below) - it simply will not accept my password ( I tested my password to ensure validity):
Step 4: Log in To Your Modem!
This step is a lot simpler than it might seem and once you know what to expect and know what you’re looking for, you’ll be prepared to identify issues if they become visible!
I used the Ignite WIFI HUB app on my cell - no issues accessing - I ran the test and for all connected devices I get "Strong' wifi link.
Now onto the Ping test:
Here are the outlined steps:
Performing a Ping test in Mac OS X
On my iMac system I can find no "Network Utility" in spotlight searching tool through 'Finder'. I accessed 'Launchpad' to access tools / utilities (eg Activity Monitor, System Information and Terminal) - none seem to offer any 'ping' option.
I'm challenged and somewhat perplexed that I can't seem to meet your instructions. Sorry about that!!
Good morning @ByetheSea!
If you're unable to run the diagnostics we need, then I'd like to run some tests from here to gain a better understanding of what's happening with your connection.
...did some deeper dig on 'the how to pin'
Here's ping summary:
--- www.google.com ping statistics ---
50 packets transmitted, 50 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 24.073/26.995/35.124/2.313 ms
And here's traceout report:
traceroute to www.google.com (22.214.171.124), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 1.339 ms 1.283 ms 1.632 ms
2 126.96.36.199 (188.8.131.52) 11.822 ms 11.724 ms 13.243 ms
3 184.108.40.206 (220.127.116.11) 10.730 ms 13.619 ms 11.895 ms
4 18.104.22.168 (22.214.171.124) 16.089 ms 13.299 ms 15.712 ms
5 126.96.36.199 (188.8.131.52) 27.896 ms 27.266 ms 27.105 ms
6 184.108.40.206 (220.127.116.11) 29.383 ms 30.057 ms 32.774 ms
7 * * *
8 * * *
9 18.104.22.168 (22.214.171.124) 28.085 ms
126.96.36.199 (188.8.131.52) 32.572 ms
yul03s05-in-f4.1e100.net (184.108.40.206) 29.819 ms