I have separated my wifi bands to separate which SSID my devices are connected to and now I can't change the passwords. When I change the password in the app, the change does not take place, the old password remains when connecting. Please help! *A...
I’ve been with rogers for over 20 years, and as of recently I’ve been having the worst experience with rogers. Why am I spending over 100 dollars a month for internet service that barley works. Whenever the service is down you guys never have the com...
Hope someone can help....I'm confused.I have avast one security (free vetsion) on my 2 phones. I always do a network check daily. Today both phones showed a Man in the Middle detection plus my download and upload speeds are very slow. Restarted Gatew...
Yet again another weekend where it’s windy, cold and snowing and the internet is down.. CSR’d aren’t very helpful just opens a ticket tell me to have a nice evening. Seriously time to switch from Rogers ***Edited Labels***
So yesterday my power went out in my basement the breaker flipped. So when this happened I flicked back on and went to bed. My girlfriend told me we didn't have internet all night. So when I'm standing over the modem, the green lights for Power and P...
Hello, I have been experiencing periodic internet losses with my ignite gateway. it is in bridge mode and I use my own router but about once every other week I lose internet while the gateway stays in solid white and I only regain internet by restart...
Wife needs to connect to OpenVPN for work (in uSA). Recently upgraded to newest modem and gigabit speed when we ran into the speed issue. Not sure how long its been going on. She is pulling 20 to 40mb download speeds while on OpenVPN, without the VPN...
Helllo all, I woke up today to see my modem showing solid WHITE indicating it has managed to go online. However, upon further inspection I noticed that it has only received WAN IPv6 address and not the IPv4 (it shows as 0.0.0.0) -- On top of this, R...
Hello! Yesterday I changed my package from 150mbps to 1.5gbps. I was still getting the 150mbps speed through a wired connection. I spoke to support yesterday who advised they see I'm on the 1.5gb package but couldn't understand why I was still at slo...
I am having intermittent issues with packet loss and latency issues. Laptop is wired directly to the modem. A technician has been out twice to my house and the issue keeps coming up. Ping statistics for 2607:f8b0:400b:804::2004:Packets: Sent = 50,...
Hello, I have been having spiking ping issues for the past 2 weeks. Pinging google(8.8.8.8) gives me between 13-2000+MS, while doing the same ping test on my mobile hotspot will give me fairly stable results. I have tried restarting the modem, updati...
I cancelled my account and returned my equipment, but rogers still charged me for the next month. I keep trying to phone in an cancel, but my transfers get disconnected or last over 2.5 hours. I have spent over 11 hours over 3 phone calls, but have n...
I signed up for the 1.5gbs service yesterday but was not informed that I needed a new modem until I contacted tech support to understand why my speeds haven't changed. They informed me that I need the XB8 but there is short supply but didn't know how...
Last week, I contacted Rogers because my WiFi was not working. There was a tiny amount from an account that I cleared up immediately and the rep assured me that my WiFi would be fixed immediately and not to worry. We'll, it is now many days later and...
Hi there! I've been having high latency uploads (2.4 seconds to 4.1 seconds) and very low speeds ( 2 to 8 mbps upload VS 50 mbps of my package) Downstream hasn't been too bad, ping is low (between 15 and 90ms), but I get around 670Mbps download ...
We have Rogers Ignite and have 150 Mbps download / 30 Mbps upload. Before switching to Rogers Ignite (Rogers acquired Compton Communications) we very, very rarely ever lost our internet connection. Now it is happening more and more frequently, quite ...
I am on the 500mbps internet service tier. My internet connection was frequently dropping for 5-10 seconds, about 1-3 times a day. Download/Upload speed was also dropping down to 10mbps across all devices, with high latency. I replaced the cable mo...
who is still getting this error code and internet and tv shutting down every day ? did anyone get a fix that have had this issue in the past year or two? this seems to be the new ignite tv modem i've never had issues with rogers and i've been with th...
hello, I just signed up with Rogers Internet however, my installation date is 2 weeks away. Am I still able to download any pdf file that contains my name and address on it? My work is paying for my service and HR is asking about it. thanks in ad...
I have returned my Rogers Ignite router and have received confirmation email from Canada Post as well however I keep getting emails from Rogers (under a different tracking number that Rogers may have generated for customer ease) that I should return ...
