Dreaded Flashing Green Light

[MJmac]

Our home phone is down, technicans keep switching out the modem/router (xfinity gateway) thinking it's the issue, this most recent switch cut everything off-now we have no tv, no internet. All the box does is flash green, I cannot re-add the gateway in the app (despite initially being able to do so and have access to wifi for a half hour or so). Connections all appear to be in properly, I have unplugged/replugged, reset the modem/router. Was told to just wait an hour when the last technician left, then to wait 24 hours... is this reasonable? I don't see how this issue is going to magically resolve itself. Extremely unsatisfied with the lack of customer support, going on 12 hours without internet/tv, days without a phone line... there aren't any outages in my area so it shouldn't be rocket science to figure out the problem, but it feels like pulling teeth trying to get help!

*Added Labels*

[RogersMoin]

Hello, @MJmac.

Thank you for joining our Community and sharing your concern about the service interruption.

We understand how frustrating it is to experience repeated service disruptions, especially when they impact multiple services. We can investigate the issue and work with you toward a resolution. Please send @CommunityHelps  a private message. Details about our private messaging are in this blog.

We appreciate your patience.

Regards,

RogersMoin