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Forum Posts

Lack of email support from Rogers needs attention

I would like to register a major complaint with Rogers regarding their email service. Until September 4, 2022, I had no idea that email technical support was a purchased service from Yahoo for Rogers. What that means is that if you have a severe tech...

RBinOntario by I've been here awhile
  • 655 Views
  • 2 replies
  • 0 likes

Cannot send emails from one of my accounts

I need specific help with one of my email accounts. I've reviewed all the help on both Rogers and Yahoo websites with no success. How can I contact by email, somebody who can help me?   I have an email account (book-order@rogers.com) which will not a...

i75Dave by I plan to stick around
  • 1640 Views
  • 6 replies
  • 0 likes

Emails

I haven’t been getting my emails from rogers can. you check my back end I feel there my be a problem with my instant messaging device to server to cloud for employees that work from home , I feel the ransome where from serial number from manufacturer...

larexpo by I've been here awhile
  • 606 Views
  • 1 replies
  • 0 likes

How do I open a port on my gigabit modem

I am trying to open a port on my modem but IO cant even seem to get into the modem at all Ive typed http://192.168.0.1/ in the address bar and only google shows. Please give me instructions on how I can open a port and port forward as well Thank you ...

Xen0cide by I've been here awhile
  • 530 Views
  • 2 replies
  • 0 likes

A question about rogers ignite tv and internet

If I have a movie saved on my computer in MP4 format, is there anyway that I can play it on my tv through the wifi or some other way that doesn't involve me running a cable from my computer to the tv?    *** Edited Labels ***

RyeEncoke by I plan to stick around
  • 1021 Views
  • 3 replies
  • 0 likes

Unplayable ping gaming

I got Rogers ignite 1gig 2months ago, I game on PC quite a lot. Around 5 nights a week around 9pm-1 or 2pm plus sometimes during the morning/day also.The 1st month of being on ignite I had 0 issuesSpeeds were high ranging from 300-600 and my latency ...

JEGT by I've been here awhile
  • 1134 Views
  • 2 replies
  • 0 likes

How to change UDP timeout on Rogers CODA-4582U

I have Rogers internet with the Hitron CODA-4582U modem. Also using it as a router (in "residential gateway" mode). Need to increase the UDP timeout on this router to 300seconds since voip phones on the network are becoming unreachable then reachable...

icedroit by I plan to stick around
  • 2588 Views
  • 15 replies
  • 0 likes

Moca Network Installation Problem

So I have recently bought a Screenbeam Moca 2.5 adapter   https://www.amazon.ca/Actiontec-Bonded-Network-Adapter-Ethernet/dp/B08ML634YB/ref=pd_lpo_2?pd_rd_i=B08ML634YB&psc=1   My Router was XB7 Generation 2 and I have the Moca function enabled. Previ...

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Duykhang108 by I've been here awhile
  • 2165 Views
  • 3 replies
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Bad internet

Internet is really bad, so is our TV, constant pixilating.   Our internet goes down daily, sometimes for a few minutes other times hours. Recently I changed our TV package. That is a long story as I had to make 3 attempts and a lot of frustration wit...

gm5584 by I've been around
  • 829 Views
  • 2 replies
  • 0 likes

No reliable Wifi and little help from Rogers.

I live in Collingwood Ontario. I had a Gb wifi service installed two weeks ago. Immediately, within minutes, of the installation technician completing the install I had problems. I can’t stream tv for more than 5-10 minutes without the service droppi...

SteveGio by I'm here a lot
  • 830 Views
  • 6 replies
  • 0 likes

POOR NETWORK AND WORSE SUPPORT

Down again here in London.  Was down for 3 hours 2 days ago in the middle of the day. I don't know how they think they can claim the best network when they continually have downtime and outages.   This isn't acceptable anymore and someone needs to be...

DrMcNasty by I've been here awhile
  • 587 Views
  • 2 replies
  • 0 likes

XB7 Bridge Hidden WiFi

Has anyone noticed that their XB7 whole in bridge mode still outputs a hidden Wifi network. Have tried to disable the wifi but a hidden network will continue to show.       ***Edited Labels***

AccordXTC by I'm a reliable contributor
  • 2085 Views
  • 4 replies
  • 0 likes

Intermittent WiFi Disconnects

Our wifi goes on and off all day long. Constantly dropped from Zoom. Television watching is a nightmare. Many technicians sent but the problem is never solved. So tired of poor internet service.     ***Added Labels***

How to Manage Connected Devices on Modem

How can I sign in to my local network and see all devices that has been connected to my Modem and manage these devices? in case I want to manage any connection to any devise and and by applying a time limit or daily schedule?   please advise    *** E...

Majd by I've been here awhile
  • 647 Views
  • 1 replies
  • 0 likes

Potential Service Interruption in Ottawa, ON.

Cable and internet is down for 2 hours. What happened? When is the ETA for restoration? Both went down this morning at 9:30 AM September 22, 2022 in Glen Cairn Kanata.I called this morning and service doesn't know.Btw I am using my Bell cell phone.  ...

Vernstd by I've been around
  • 543 Views
  • 2 replies
  • 0 likes

Email deactivated

My email was deactivated and spent over 4 overs on the phone trying to get it resolved. No one seems to be able to help restore it   *Added Labels*