I want to disable wifi6 option on Rogers Ignite Wifi, any one here can explain me the procedure ?
My roommate facing problems wifi issues with S23 Ultra, as fix they suggested to disable wifi6 and try it. I was trying to contact Rogers support, but they are not helpful at all.
And what is the procedure to cancel Rogers wifi connection ?
@Vineelkumar It is technically possible (and fairly easy) to disable Wi-Fi 6 on an XB7 gateway; you do this by changing the "Mode" setting on the 5 GHz radio from "802.11 a/n/ac/ax" to "802.11 a/n/ac". If you are locked out of making this change yourself, tech support should be able to do it for you.
With an XB8 gateway, which has more complete Wi-Fi 6 support and Wi-Fi 6E support, this is a bit trickier. You need to make sure that the "Security Mode" on all radios is set to "WPA2-PSK (AES), change the "Mode" on the 5 GHz radio to "802.11 a/n/ac", and the 6 GHz (Wi-Fi 6E) radio should be disabled. Again, most of these settings are probably disabled and greyed out, so tech support will need to do this for you.
@Vineelkumar Another thing that you can try (if you just want to do a quick test) is to disable the 5 GHz radio on the XB7. This is not a long-term solution but you can at least see if your roommate's Wi-Fi connectivity stabilizes in this configuration. If that works, another option would be to assign different network names to the 2.4 and 5 GHz networks. You can then keep Wi-Fi 6 enabled and connect any problematic devices to the 2.4 GHz band.
Thanks for quick reply, im locked out of router, can't make changes. So i was trying to contact tech support, but they dont know about Wifi 6 at all. I dont have any option for now. I talked with more than 5 tech support people but no luck at all.
Our modems are backwards compatible with previous WiFi technologies so you shouldn't need to disable WiFi 6. This is definitely an issue that Samsung needs to issue a fix for.
If you wouldn't mind PMing us, I can attempt to disable it for you! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Its Not Rogers Wifi issue, It is definitely Samsung issue only. As a workaround for samsung issue, they suggested to use Wifi below Wifi 6. I was able to login to Rogers wifi, but unable to disable Wifi6 option, it says contact support. One technician said he will call back and help with it, i will update you more on this one soon.
Thanks for your reply.
Welcome to the Rogers Community Forums!
Thank you for posting your inquiry. There does not appear to be a way to disable the Wi-Fi 6 functionality on our Gateway modems.
I know this may not be the answer you were hoping to hear.