XB7 Port Forwarding

[hp2212]

Hello,

I recently upgrade to ignite services.  With this upgrade my modem was change from a Hitron to and XB7.  In the settings of the Hitron I was able to forward public ports to private ports and I configured my network using these options.  Since the change I have been unable to get some functionalities working as I cannot locate the place where I can set these settings.  Does anyone know were I can make these adjustments in the XB7?

*Added Labels*

[Gdkitty]

I will say instructions from using the app.. should be similar from the web interface.

On the front page, click on the name of your wifi.
Then at the top, click See network.
Then down near the bottom, click on Advanced Settings.

In there, you will find the Port Forwarding.

Now there are a few caveats here.. 
Its not as granular as I would like..
You can not choose the destination IP.  You have to choose the device.  So you need to find it off the list of connected devices.
You can choose the incoming ports (or port range), and if TCP/UDP, either or both.

Unfortunately it does not support choosing a dynamic internal port.
So you cant have external say port 999 go to 333 inside.
It will just forward 999 to 999 on the device you have selected.

[Wolfgang5523]

I am using the xb7 modem and am trying to host a server (something I have done successfully many times over) and need to port forward... however since the implementation of the ignite app, ports are not getting forwarded. the ports are forwarded in the app under my computers address (10.0.0.173), iv even tried enabling DMZ but whenever I check my ports they are closed. This has been super frustrating iv called support and they say they don't offer port forwarding support, is there any solution or do I have to switch ISP's?

[chank]

I have just migrated to Ignite and have set up the modem/gateway. I am running a server on a Raspberry pi and want to be able to connect to it from outside, so I have set up port forwarding in the gateway. Everything looks good in the IgniteWifi hub, correct IP address and port. I have disconnected my phone from the wifi and am using data from my phone provider to access the server, but it doesn't connect.

Any ideas?

[chank]

Right, I can see that my access has been blocked by the Ignite Wifi Advanced Security. Presumably if I setup a port forward then that port should be exempt from the advanced security? I don't see a way of making that an exception. Or do I have to turn of Advanced Security altogether?

[bg16]

i recently opened a port for a device with a static ip address on my router . the power went out for 2 hours and when it came back on the device ip address had changed. i tried the same process to do the port forwarding and its telling me to delete the previous port forward.  when i delete it, it says the same thing even though its not listed. i also checked the port and its closed 

[duffus]

Rogers technical support was useless. Hopefully someone there can help.

I setup port forwarding through the ignite app for the rogers gateway. When I went to test it (used my mac and terminal): it says failed. connection refused. I tried all variations of protocols: tcp/udp, then tcp and then udp. All where the same result- connection refused.

Ideas?

[Tempystral]

I just set up my new Gateway modem with the new Ignite internet package. The control panel is solid, but a few features are locked behind.... logging into my account? This will not do.

While I can appreciate that some users will find your web interface simpler and easier to operate than the control panel on the device itself, I find myself rather uncomfortable with the idea of using the Rogers website to operate a core feature of my device. And when the website is shut down, I will not be using the app, no matter how much Rogers insists.

Call me stubborn but I do not like having my ISP mediate basic hardware-level functionality for me. Give me the option to port forward, on the hardware, without logging into my account on your website.

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[allanp]

I've recently been playing around with Ignite and an XB7 and port forwarding. I also do not like the setup. It's too limiting.

First of all, it looks like you cannot forward to a static IP. In fact, you cannot forward to any IP address, you can only forward to the device name. But if the device is offline, then you cannot do it. So any changes require you to ensure the device is online and connected. And I've found the device doesn't show up in the app list for a while, even the the device got an IP address and can browse the net.

What happens if the device gets a new IP address? Does the port forwarding follow it based on it's MAC address? Or does the port forwarding have to be re-done?

Also, I used to use the router to update the web IP address to dyndns. The Ignite router doesn't seem to have any facility for updating the dynamic IP. Anybody know a way around this?

Thanks

Allan

[Catalyph]

I had Gen 1 hub and had many ports forwarded for my security system and home projects and also dynamic DNS. You simply lose these features if you upgrade to the Gen 2 hub. There is port forwarding but it is SO POORLY implemented that many of my devices will not appear in the list of devices that can be port forwarded.. WHY DID THEY REMOVE THIS MANAGEMNT FUNCTIONALITY FROM THE HUB ITSELF. you can't port forward if the device is outside the dhcp pool but in the subnet. You can't port forward if the device has an IPv6 address EVEN if there is also IPv4 address.
There are other issues.. but I'm just so angry ro mention them that NOW I need to buy additional equipment to get my daily life back in order because of the junk.

[allanp]

I am beginning to see your point. The need to have to work around the lack of capability really sucks.

Do you know if you put the XB7 into bridge mode and use your own router for internet, what happens to the TV boxes. Do they still function? Are they now exposed to the internet?

Thanks

[Biollw]

Yes you can put the XB7 into bridge mode and the TVs will function. I have XB7 inbridge mode using your own Netgear router with 3 hardwired Xi6 and all works fine. Not my Xi6 are hardwired not wifi. 

Best bet would be to ensure that the new router when setup has the same SSID and password as the XB7 when it was your router.

Good Luck

[poonasor1]

Switched from virgin/bell to rogers this week and I'm finding the lack of options in the router, closing down the web/desktop version, and forcing users to use the app for port forwarding and basic router controls is backwards.

I finally managed to get all my old devices sorted and now realize that I am unable to add multiple ports forwarding to a single device. Is there a way to do this with the rogers ignite modem/router? 

I'm pretty sure now I need to go out and purchase a router to get back my old setup (which pretty much defeats the whole purpose of switching to rogers to save money)

[mmilinkov]

I want to port forward to a machine on my Technicolor CGM4331COM rural wireless internet router.

My problem is this: I changed the local reserved IP address of the machine from 192.168.0.5 to 192.168.0.250 some days ago, but the user interface on the Ignite app on my phone refuses to update it.

When I look at the list of devices on my network via the Ignite phone app I see the machine listed as .250. Same when I check using the web interface locally. Also same when I check the IP address of the machine itself. But when I add a port forward, the Ignite phone app continues to forward to 192.168.0.5

I have rebooted my router twice, 24 hours apart, but whatever database the Ignite app is using is not being updated. Obviously the PoS app is not directly interrogating the router for the IP address.

Any suggestions on how to force the app to update or even confirmation that eventually it will be auto-magically updated would be appreciated. Thanks in advance.

[chank]

I too would interested in a solution to this as I have a very similar problem. I have two Raspberry Pis on my local network with reserved IP addresses, and I changed the network name of one of them so I could distinguish it from the other. But when I set up port forwarding to one of them, e.g. Pi1, when I set the port forward, it shows the IP address of Pi2! IOW Pi1 has the IP address of Pi2, and vice versa. Viewing the list of clients in the phone app or the modem's we page is fine, they show the right name with the right IP. Tried various things like rebooting and regenerating the port forward, made no difference. Sort of lived with it.

It looks like the modem's web interface can support port forwarding, but it has been knobbled. It would be much more convenient to do it there.

[chank]

Hi, bit late on this one and you may have already worked it out (or bought that router), but it does appear as though you can add multiple ports to forward to on the one device. Add the first port, then in the port forwarding section of the app, click on the "edit" link next to the device that you set the first port forward on. In that screen you can then add a port or range to the same device.

[allanp]

Have you gotten any response to this? I have a similar situation. I was setting up an external router to give me VPN capability. It got a DHCP address from the Rogers router of 10.0.0.222. But then I decided to give my router a static address of .5. After a couple of reboots, the Ignite web interface shows my device MAC address connected at .5 however the Ignite wifi app still shows it at .222. And you cannot set the port forwarding from the web interface, only the app, and as others have said, it only points it to the device name and not the IP address.

I have changed the DHCP update cycle down from 2 days to 2 hours. I have rebooted the Rogers router. I have factory reset the Rogers router, but the web app stubbornly refuses to recognize the IP address I assigned to my device.

Any ideas? Thanks.

[allanp]

Sorry if I am also a bit late on this response, but I found that you can add multiple different ports in one pass if after you add the port forward, click on add port number rather than next. A new selection will open so you can add a 2nd port, then a 3rd port, etc. Then click on Next and it will complete the port forwarding. If you can make a mistake, you can go back using the edit.

[CFoo]

I have my XB7 in bridge mode using my own router with WiFi.  The WiFi on the XB7 is disabled.  I do not have and Rogers STBs.  The XB7 has an IP of 10.0.x.x and my internal network is 192.168.x.x.  I cannot access my server from the internet outside of my house.  I have tried port forwarding but the device is not listed in the device list.  I have not tried calling Rogers support as from what I read, they will not provide you support on port forwarding or regarding devices on your internal network. 

I can access my server from my other internet connection (which will be cancelled in a couple of weeks) so I know it is working.  I may have to switch back to my old provider unless I can find a solution.

[Tecsonk28]

Just swapped over to Rogers from Bell been with them since 2017 and prior to that Rogers.

I just want to host a dedicated game server on my pc (minecraft) to play with my friends which I have been doing without a hitch with Bell before . I used the ignite app's advanced settings to setup my pc which is listed as a device to port forward to minecrafts default port which it even provides the option preloaded in the app with other games too. It just hasn't worked what so ever I have tried to get 3 different people to connect to me with the reserved ip it provides and the one that pops up when I google my public ip. When I used the command prompt ipconfig it only shows the reserved ip which doesn't work. I have used the online helper and talked with a specialist about it not working and they made a ticket for the engineering team to look into it but I don't think that will go anywhere. I am forced to used the program Hamachi to host my game via virtual lan which just isn't as good as a dedicated server. Looking at this community forum anything related to port forwarding and the XB7 is other people complaining about  similar experiences and those posts are years old and nothing seems to have changed in that time. I don't want to buy a router and use bridging mode like others have mentioned in this forum It should just work with the XB7 its gimped by the ignite app's no options and no other way to change the settings. My homephone, wifi, and tv work perfectly fine this is the only hitch I have come across after swapping and its frustrating and this is pretty much me venting but still its sucks what I want is not anything crazy advanced too. Hopefully that ticket thing I did bares fruit. (doubts from what I've seen online)

[QuincyOrta]

this is my exact problem, have you found a solution, because I think switching ISP is the only solution