05-02-2023 10:37 AM - last edited on 05-02-2023 10:44 AM by RogersYasmine
04-14-2024 11:28 AM - last edited on 04-14-2024 11:29 AM by RogersCorey
As I have stated multiple times, the “new outlook” is NOT the same as Outlook. And when you use it, you do NOT have access to PST files.
I DO subscribe to Office - yes, I pay real money.
Take a look in your control panel (add/remove programs) and check out your installed programs. You will see MS Office, which will be a very large number (hundreds of MB), and you will also see the new Outlook - which will be something like 16kb… why is it so small? Because it is WEB BASED!!
I don’t want to - nor should I have to - toggle between interfaces just to get my Rogers email!!!!
Rogers should be supporting the PAID version of Outlook that resides on my PC - not the web-based “new” Outlook only!!
04-14-2024 11:46 AM - edited 04-14-2024 12:10 PM
@Squidsurprise wrote:
As I have stated multiple times, the “new outlook” is NOT the same as Outlook.
Stating it multiple times does not make it correct. I have taken a screenshot of my Mac Applications and there you can see my Outlook App with 2.41 GB. You can also see that it was used today a few minutes ago.
This has also been explained by @Avid- in the post above yours and in his previous post(s). When I do a backup of my computer using Time Machine, to an external HDD, I can see all of my Outlook files on that HDD, including recent ones, (e-mails, appointments, calendar events, contacts, etc) on the backup.
04-14-2024 12:13 PM
04-14-2024 12:20 PM
@Squidsurprise : Still not willing to understand or realize that you're not correct? The PC version was actually updated a month or two before the Mac Version. Links below:
https://communityforums.rogers.com/t5/Internet/Can-t-create-App-password/m-p/514137/highlight/true#M... (September 2023). there are other posts as well in various threads corroborating this)
https://communityforums.rogers.com/t5/Internet/Can-t-create-App-password/m-p/517930/highlight/true#M... (December 2023)
Perhaps @Avid- has a PC.
04-14-2024 12:43 PM
Hi again. Yes, I am working from a Windows 11 based PC.
As did 57, I checked my installed apps. Outlook is listed and like Squidsurprise has indicated, it lists as having 20 something KB app space. If you check MS 365 (Office), you will see its space is over 260 MB. I speculate that the relatively small "Outlook" app interfaces with the main MS365 app and thus we get the full functionality and integration of the MS suite, including Outlook. Have a great day! 🙂
04-14-2024 01:11 PM
04-14-2024 01:32 PM
Hi
Realised that you are using Windows 11 based PC - I purchased Windows 11 when I purchased the new laptop, but find that the 'definition / or the contrast' is blurry - just wondering if it is just me? or is it Windows 11? - that it is blurry and difficult to see the wordings on screen?
thx.
04-14-2024 06:42 PM
@Squidsurprise & @Avid- : Here's an experiment.
1. Disconnect your computer from the internet. Unplug your Ethernet cable and turn off WiFi.
2. Confirm by launching a browser - should see nothing.
3. Launch Outlook. If it launches, it's on your computer.
4. View/open your e-mails. If they exist and open, they are on your computer.
04-14-2024 08:16 PM
Very good 57. That is exactly what I did prior to my last post. It worked as I knew it would - accessed messages in my inboxes, storage folders and PST file. Oh, I'm using a Windows 11 PC just in case that is questioned again.
04-14-2024 08:30 PM
04-14-2024 11:18 PM
@Squidsurprise : I don't think anyone on this forum cares about any of that. They want an e-mail client that can fetch and send e-mails from the Rogers/Yahoo servers to/from their computer.
The latest subscription version of Outlook does that. The Web-based version of Outlook does that, if you don't mind the ads. Thunderbird does that for PCs and might eventually for Macs. Mail for Mac computers doesn't work without an App PW at this time.
We are all aware that Rogers will not do anything to fix the App PW issue, as was mentioned in many of my previous posts.
04-14-2024 11:55 PM
2 weeks ago
I have had this ticket opened since July of last year. Rogers has confirmed (but not advertised) that it will NEVER support setting up a new email on Outlook. I have confirmed through two separate sources at Rogers that they do not intend to resolve this issue, and (new) Outlook support is being phased out. If you change your password or get a new device, your Outlook support is gone forever. I encourage everyone to escalate this as it is absurd to revoke such a critical service. In fact, it introduces risk, because now you cannot change your password without losing functionality.
2 weeks ago - last edited 2 weeks ago
@kops wrote:
1. Rogers has confirmed (but not advertised) that it will NEVER support setting up a new email on Outlook.
2. I have confirmed through two separate sources at Rogers that they do not intend to resolve this issue, and (new) Outlook support is being phased out.
1. I believe you may have been confused when discussing this with Rogers. They have officially ended new e-mails per the following FAQ. This should not affect current e-mail users/e-mail addresses, although the writing appears to be on the wall for Rogers e-mails (although that may take years)
https://www.rogers.com/support/internet/rogers-yahoo-mail-change-faq
2. As I mentioned in the following reply to you, the "new" subscription version of Outlook (part of MS365) does work and has been confirmed to work by several people on this forum. The App PW has not been required for this Outlook subscription (New format/version) since late in 2023.
https://communityforums.rogers.com/t5/Internet/Email-problems/m-p/527228#M78912
In light of the above FAQ, which hints at "the writing on the wall for Rogers e-mail", when it comes to support from Rogers for e-mails, anything outside of Webmail may be "problematical."
Because of these issues a number of people have been migrating their e-mails to Gmail or Yahoo! Mail (not Rogers/Yahoo!), or to their own domain.
2 weeks ago
Hmm...
The arrogance of Rogers no longer astounds me. This behaviour demonstrates less and less commitment to loyal customers, It may be time to switch ISP to Fibe, or at least migrate email services to Microsoft offerings.
2 weeks ago - last edited 2 weeks ago by RogersZia
hey Resident Expert - seems like you are very knowledgeable with IT stuff - esp with Rogers email, etc.
yes - i am trying to migrate to outlook email (and hopefully I will be able to scrrap off @Rogers.com soon) - am still trying to navigate the new laptop - together with Office 11, and also trying to get help on my new laptop.