01-14-2021 07:54 PM
A few weeks ago I was able to Reserve Static IPs on the XB6 Router correctly, however now whenever I try to do that I now get a "Failure! Please check your inputs." message. I'm no longer able to set any Reserved IP addresses. I feel like the Router was updated to a new firmware which made the list of Connected Devices show up in a more stable fashion but now Reserved IPs are not working at all.
Does anyone else have this issue or know how to fix it? I am on the following software version:
02-04-2021 03:58 PM
02-06-2021 07:19 PM
Looking forward a solution as well. I’m relatively new to Rogers Ignite WiFI and before I switched I was promised it would not be an issue configuring the internal static IP settings. I can see an option to set the dynamic range but not assign static addresses.
02-07-2021 08:56 AM - edited 02-07-2021 08:58 AM
The option is there for IP address reservations (different than static, see below), in fact there are two ways to do it.
1. Connected devices find the device, click EDIT and then click reserved IP.
2. Connected Devices click Add Device with Reserved IP.
The problem is neither works, right now.
A static IP address is something set on the device, a reservation is something set on the DHCP server. There is a difference. If you have static and DHCP, you need to have your static IPs set outside the range of the DHCP server.
My solution, being an IT guy, for anything I want with the same IP address is to set a static one on the device itself. This is how I would do it at work or home, I would not use reservations. That is me, and I know it can be tricky on some things to set the IP address (printers for example sometimes are).
02-07-2021 09:11 AM
I have just been informed by a moderator that Rogers does not support the assignment of internal IP address on the Ignite WiFi Hub service. So I can only speculate this means one of three things
1) the process for doing it is too complicated for them to script a help desk solution. Or
2) Rogers made revisions ( or never had the feature) without knowing the impact of what they were doing. Or
3) Rogers knew exactly what they were doing and knew this would render older generation security systems and printers etc obsolete and this would drive some customers to their security system suit.
I hope it is item 1 and somebody figures it out.
02-09-2021 07:51 AM
02-09-2021 08:39 AM
@Don_Ca Thank you for your suggestion. I implemented your proposed solution of assigning the fixed IP to the device by leaving the static IP assigned to the device the same and adjusting the Rogers Hub Dynamic IP range. In my situation the fixed IP settings on the devices were much higher in the range than the original dynamic range. I am hoping this will help avoid a conflict when new devices are connected and the leases are renewed.
As you predicted, I have yet to figure out how to change the static IP on the device but changing the dynamic range of the hub was rather easy. A little scary when all the devices (Tablets, phones) lost connection and I wasn’t confident they would reconnect but they eventually did within a few minute.
NOTE : Rogers has restricted the choices of IP range but these ranges are consistent with Rogers previous modems so it was not an issue for me.
I have no training in this area so what I am providing below is just based on my own personal experience....
On your static IP devices, document their existing IP addresses. For me this was under the settings menu of each device. (Do not) wait until everyone in the house is busy multi-tasking on the tv, gaming and video chatting. This will make everyone appreciate the WiFi service and give you lots of feedback that the system is down.
The process I used on the Rogers Ignite Hub application was: ( please read all the steps before attempting)
1) top left ‘notifications’ icon - press to open.
2) I had a notification that had a link ‘See Network Details’. This opens ‘My Network’.
3) scroll down towards the bottom and find ‘Advanced Settings’.
4) choose the option of ‘LAN & WAN’
5) beside the ‘LAN’ title it should have an ‘Edit’ link
6) in edit mode, take a screen shot so you can always remember the original settings...just in case.. start by adjusting the ‘IP ADDRESS’. Note that this editable field only displays two digits so if you are using three digits only one or two of the digits will display depending on the mode you are in. Nothing changes until you activate the ‘Apply Changes’ button. Adjust the ‘IP ADDRESS’ first and then the ‘START RANGE ’ and ‘END RANGE’
7) review twice confirming that the top IP Address is displayed in your start and end ranges and you have a more than sufficient range for both your Static IP devices and the WiFi devices. ‘Apply Changes’.
😎 it may take a minute for the modem to reset to the new IP address range. For some devices you will need to either re-power or force a reconnect to the network. Other devices will reconnect automatically. If you have devices relying on Pods, it might take a little longer.
9) once your device is reconnected, on the Rogers Ignite app, on the ‘Overview’ screen, open your WiFi network and review your connected devices to confirm all your smart home devices, smart phones, tablets etc reconnected. If some of the devices have not reconnected, a power on /off or, a reboot or a WiFi settings adjustment may be required. Since my IP range adjustment worked fine, I can’t help you beyond that.
02-10-2021 08:16 AM
Please allow me to clarify @Don_Ca.
We absolutely do understand what you are asking for but our scope of support is limited.
Please understand that our scope of support does not cover reserving static IPs even if it's a feature that may have been available on our equipment. There is certain advanced settings that we do not offer direct technical support for, like reserving static IPs or port forwarding.
I hope that makes it clear.
02-10-2021 12:34 PM
OK so... what now?
There is functionality in the XB6 modem that is not working. This has been confirmed by several users.
Who is the correct Rogers person to pass this information on to, so that Rogers can fix the problem?
02-10-2021 03:58 PM
02-11-2021 08:06 AM
I got a new firmware version overnight:
02-11-2021 09:17 AM
You're definitely on an older firmware version than the one I have, this is what I have currently.
02-11-2021 08:50 PM
02-17-2021 12:00 PM
I'm on this version:
02-19-2021 01:50 PM
I am on this version:
02-28-2021 10:28 PM
03-01-2021 08:18 AM
You beat me to adding that point, camisotro.
While I dont have specific IP reservations just plain set, I do have port forwarding set to my desktop/server.
And Its IP hasnt changed since I set up the forwarding.
So the forwarding does a reservation as well.
Not sure why one would work and not the other then..
03-01-2021 08:31 AM
My guess is that they borked up the modem's PHP page for setting port forwarding, but the underlying private Rogers-to-modem APIs still work.
04-08-2021 08:30 AM
Started getting this issue last week on my gateway as well.
go to connected devices on the gateway once logging into it, click the edit button next to my printer, under configuration change the option to Reserved IP, pop in the ip and click save, and it comes back with the reported error, modem details are:
eMTA & DOCSIS Software Version:Prod_19.3_d31 & Prod_19.3
Software Image Name:CGM4140COM_4.6p12s1_PROD_sey
04-23-2021 07:22 PM
Now i'm on XB7 so this might not apply but i was running into the "Failure! Please check your inputs." error message on the XB7 as well. On the XB7, there is a comments box on the same page to set a reserved IP. All i did was write something in the comments box and it actually saved the reserved IP. after i did an ipconfig /release and ipconfig /renew i had my reserved IP on my PC. Redid it again for my cellphone, turned phone wifi off and back on and it had the reserved IP there.
Hopefully XB6 also has a comment box and we've just been leaving it blank...
04-24-2021 07:38 AM
04-25-2021 01:27 PM
ROUTER Model: CGM4140COM Rev 2.2 (XB6? I think)
I have same problem.
Last year I got this modem and could set Reserved IP, but since last couple of months, it fails to set ReservedIP, says "Failed. IP already assigned to another device" I have tried over a dozen different IP, but same result.
I tried "Reset Router to Factory Settings", but the problem stays.