Sent you a pm...how long do I have to wait for the FW? Need my chromecast to work after weeks of headaches.
Please ensure you send a Private Message to @CommunityHelps if your are looking to enroll in the trial.
You will receive further instructions/information in your Community inbox.
@mattstus - are you referring to the response from CommunityHelps? Have you checked the envelope icon from your profile picture(avatar) at the top right side of the page?
Please push the old software back onto the modem as referred by one of the agents. This is an urgent request as all of my devices are disconnected right now.
Jasleen, can you edit your post and remove your last name and phone number for your own online privacy and security. Have you tried a modem restart, that is, unplug the modem power adapter, wait for about 10 seconds and plug it back in. That will force a modem restart which should reconnect your devices.
After that is done, and presuming that everything reconnects, can you log into the modem and let us know what Software Version (Firmware) is currently indicated on the STATUS page that comes up automatically when you log into the modem.