@Max101 please have a look at the first post in this thread:
To send a private message to @CommunityHelps follow this link to the communityhelps page, and then on the right hand side follow the link to "Send this user a private message" which takes you to the message composition page. Fill in the title and text and hit send on the lower right hand side .
For the update, I'm guessing that you would need the HFC MAC address and serial number for the modem, both of which may be copied off of the Status page, which is the first page that comes up after you log into the modem.
@Square, yup, thats a terrible firmware version. I'm surprised that you're still on it and that it hasn't been updated to 220.127.116.11 or 18.104.22.168. Have a look at the first post in the following thread to ask for 22.214.171.124 which resolved problems seen in 126.96.36.199.
Good evening @George10,
A member of our team has reached out to you via Private Message directly!
We actually replied to the message you sent us earlier and it is indicated that you have not read it yet from your Forums inbox. Could you provide more details on the issue exprienced?
Our private messaging system is explained in this blog.
Thanks so much @Datalink!
Please enroll me in the trail. I hace issues with chromecast which may be resoilved by the firmware trial.